Guild Wars 2

Is it not about time that we get some form of official update on this issue?

I would very much like to be able to buy gems..
The limited personal account bank space, and lack of character slots is starting to limit my enjoyment and hinder me in collecting items within the game.

I have sent tickets twice now and been very patient, once to ArenaNet through this website and once directly to NCSofts account support and no sort of useful response is really starting to unnerve me.

#120831-018519 (to arenanet: was closed and nothing was done)
#120921-004377 (to ncsoft: got help on accessing my master account to see if I could do something my self, and told that my request was forwarded to billing, but nothing has come of it)

Same issue. I was able to buy gems in the beta weekend where they opened the gem shop to test it.
Since release (early access) I have not been able to buy gems for any of the pre-set amounts available using either my Visa card or my paypal both of otherwise work just fine for anything else.

Had a support ticket open, but it has now been marked as CLOSED, yet I got no email, no help and I still can not buy gems.

#120831-018519