Guild Wars 2

Hey,
Last Friday, my account was hacked. You guys recovered it fine. Only problem is that I am perma banned. You guys said in a previous thread that I am not responsible for the actions of my hacker. Why am I still banned? When you recovered my account, you guys could have let me play on it. I am still waiting. I would really appreciate it if someone would respond to my tickets. please?

Original ticket: 120902-015202
Ticket with the correct format: 120906-000824

Once again, I am very confused as to why the support team member that recovered my account couldn’t unban it.

I have not played since last Friday due to this.

I am faced with the same issue. I can’t log in because I am permanatly banned for gold trading/selling. The hacker did this. not me. Why am i still banned when you guys recovered my account? It’s been about five days now.
incident number: 120906-000824

I am facing a similar issue. My account was hacked and banned for gold trading. Since I am the owner of my account, I would like access to my account. You stated before that I am not responsible for the actions of the hacker; yet, my account remains banned. Please help.
please?
my ticket number is 120906-000824 and it is in the “correct format” for prioritized support. I have not played this game since last Friday and its really bugging me.. I don’t have the money to go buy another account.

Hello my updated “correct format” ticket number is 120906-000824.
The original 120902-015202.

My account was hacked and recovered; however, upon attempting to log in, it says I am banned. You guys said that I am not responsible for the actions of the hacker in a previous thread, yet my account is still banned, and I have been waiting to play this game since last Friday. I really would appreciate it if someone would help me out.

I am really in need of some help. Last week my account was hacked. You guys were able to recover my account perfectly fine; however, upon attempting to log in, I receive a message saying that my account has been perma-banned. I submitted a ticket last week with no response. Am I really responsible for the actions that the hacker made on my account?