From what I can infer, there is currently a problem with gem purchase and it’s waiting to be fixed?
I am not currently aware of any Gem Store issues that would cause the OP’s problem, but I’m looking into the matter and will go check the actual Gem Store sub-forum.
Dear gaile Gray
u sure about that ? i cant go to the gem store i always get a crash already re installed my game and did some updates :p its this for 2 days already
I checked and we’re not aware of any issues. Having said that, we will take another look. More importantly, for individual cases, what could happen is that someone get’s flagged for a lot of attempts, which is an anti-fraud protection. All you need to do is contact Support by filing a ticket through the “Ask a Question” tab on that linked page and the team will get the card cleared. Alternately, if someone has a lot of purchases, they could hit the limitations on sales, and again, contacting Support will get the cleared.
If you contact Support and get this cleared up, please let us know here? I don’t want to bother the devs if we’re able to get these handled on an individual basis, but only ping that team if there’s a widespread issue.
Okay than ,
Because i have done allot already the last thing i can do it re install my windows … but i’m scary because maybe if i do all that its maybe not fixed …