Guild Wars 2

It’s been a problem for a long time. Sadly, the problem has largely fallen on deaf ears. Since not everyone is affected, ANet have essentially chosen to ignore those of us who have been. You can check my thread out, and you’ll see that a lot of us have been battling the problem, off and on, for almost a year now. ANet haven’t acknowledged the problem, or offered any real solutions.

Thank you Brizzles, I sincerely appreciate the effort, but the crashes still happen. And I haven’t ever been able to replicate them with Prime95. I just ran the blended test for two hours, nothing got hot, no crashes, nothing.

The main problem is that they are so wildly erratic that sometimes it takes a LONG time to see if they are fixed. Just when you’re lulled into a false sense of security, BAM crash. It’s so frustrating.

I’ve tried every suggestion imaginable. I’ve tried disabling turbo, underclocking my GPU and/or CPU, disabling OWP and UWP in bios, swapping driver sets (a million different times), etc etc. Nothing fixes it. Every time I think “I got it”, the game crashes my PC again.

All this failed effort combined with so many people having the same problem leads me to one conclusion, the problem must be software side. There must be a conflict with NVidia drivers somewhere within the game software that is causing a system crash on specific NVidia GPUs. Problem is, after nearly a year, ANet still refuses to even acknowledge the problem, customer support simply repeats the same suggestions over and over again whether they work or not, and none of us have been able to come up with a fix. Which leaves quite a few paying customers, like a lot of us in this thread, out in the cold. That is not a good way to do business ANet. It makes it much less likely that I will purchase software from you or NCSoft in the future.

In an update to the situation, I’ve been going back and forth with NCSoft support for days, and they have yet to find a fix for the problem. They’ve told me to change my CPU power allowance, give them Speccy readings to prove that my temps are alright three times, and told me to ensure my bios is not down throttling the CPU. So far, nothing has made one shred of difference.

Also, I’ve tried every available driver suit for my GPU. None of them changed anything. My card is a GTX 660, so I can only go so far back before the card isn’t supported. Again though, I truly do appreciate the suggestions.

Just as an FYI for anyone who is dealing with support on this issue, you’ll probably be told to try an knock the maximum allowed power on your CPU down to 99%. I tried this, and it didn’t fix anything, and made a noticeable difference in my computer’s overall performance. I don’t recommend it personally. Even if it did somehow fix the problem (which it flat out didn’t), it wouldn’t be an optimal solution as it hinders the performance of the PC in question anyway.

That’s the same exact thing I’ve got in my event viewer Hank. It’s very strange to me that all the codes and parameters are at zero. That’s yet another strange piece of the puzzle.

To the other posters, I really do appreciate you guys trying to help. But nothing has fixed the issue at all. I’ve even tried running the game with two different monitoring programs (Speccy and HWMonitor) running to see if ANYTHING out of the ordinary shows up. Yet again, nothing out of the ordinary. All of my hardware functions perfectly, nothing gets hot, nothing loses power, everything is fine. Then suddenly the screen goes black, and the computer reboots itself. No BSOD, no thermal events in event viewer, nothing.

I will also reiterate what Hank and myself have both said before too. I cannot replicate this issue with any other piece of software, be it gaming or application, it just cannot be done. Brand new games like NBA 2k13 (with an enhanced graphics mod no less), SWTOR, etc. Stress test programs, and video editing software. None of them can replicate what happens when I try to play Guild Wars 2.

I agree completely with Hank. We are not the only two that have experienced this issue either. The forums, and the internet at large (based on a google search), are full of people with the same problem. Please ANet, address the issue. Give us something, anything, to go on. I’m not even asking for a fix right this second. A simple, “We see the problem and are working on it” would be suffice.

I thought about that Stormcrow, but after much testing, I realize it can’t be my PSU. I’ve used several monitors to test all the lines and rails in my PSU, nothing really fluctuates. On top of that, I can’t replicate the issue with any other piece of software, be it a game, application, or even video editing software. I’ve got many other games, including MMOs, and can crank any of them up to max settings without any problem at all. Guild Wars 2 is the only game that has this problem. That’s what assures me this is not a hardware related issue.

I’m having the same problem as many others. The game is crashing my entire PC at random intervals. No BSOD, just fade to black, and computer reboots. I’ve checked the event viewer and there aren’t any clues as to why. It’s just the generic kernel event, which means the computer suddenly shut down. If it were an overheat, windows should report a thermal event.

I’m sure this is related to NVidia drivers though. There’s no noticeable heat coming from anything. I’ve not seen any component, including my GPU, get over 65. So I know it’s not an overheat issue. I’ve thoroughly tested my PSU, it’s running perfectly. No spikes or drops on any of my power rails or lines. I’m thoroughly convinced with that information, with the fact that I cannot replicate the crash with ANY other game or software, and with the fact that so many others have the same exact issue, that the problem is not hardware related.

For record keeping’s sake, here are my computer specs. I’m running an EVGA Geforce GTX 660 with 2 gigs of onboard GDDR5. CPU is a core I7 @ 3.5 ghz, which is liquid cooled. I have 16 gigs of DDR3 RAM. Mobo is ASUS.