Guild Wars 2

Alexixiv.4582:

Jungo the Not Racist Rappy.9830:

Alexixiv.4582:

Loyheta.5638:

Yeah I am waiting for my serial code to be moved as well. 5 days without a reply and 7 days without being able to play

same here…

We can be the three serial code musketeers, then. Or something. Seems like we all have similar problems and we all just went over our 5th day with not much luck on our tickets.

Hate to discourage you or anything but there is a thread with quite a few people having this issue: https://forum-en.gw2archive.eu/forum/support/account/Linking-Issues-Questions-merged/page/3#post28833

Oh yes, I know about that thread. I posted in it around the same time my issue came up.

…And today is 6 days without a single (not even automated) response.

Today is 6 days without even an automated e-mail response on my ticket. Did it get lost or something?

120902-014190

I just want my serial code that I paid for applied to the account I wish to play on. I mistakenly created two accounts, one using my 3 day headstart code, and one using my serial code. I simply wish to continue playing on the account I used the 3 day headstart on. I’ve provided every single piece of information I can in the ticket. So why is it that I’ve been absolutely and completely ignored?

Alexixiv.4582:

Loyheta.5638:

Yeah I am waiting for my serial code to be moved as well. 5 days without a reply and 7 days without being able to play

same here…

We can be the three serial code musketeers, then. Or something. Seems like we all have similar problems and we all just went over our 5th day with not much luck on our tickets.

It seems like anyone with serial code issues is getting put at the bottom of the virtual ticket pile. ;_;

Feels bad, man.

Alexixiv.4582:

so maybe three more days on my 5 day old ticket, or if they ignore that one then it will be 5 more days on my other ticket…

Looking like it’s going to be like this for me too.

Except I’m honestly so afraid of creating another ticket just because I feel it’ll increase the wait time even more.

120902-014190

Today will make 5 days that I have not received even an auto-response on my ticket.

I mistakenly created a new account for my 3 day headstart code after not being given one purchasing a physical copy at GameStop on August 25. Essentially, I purchased the game and was only given a retail box which included only the retail code. I called GameStop back and received my 3 day code, but I made a new account with it because of the confusing method of applying two serial codes to a single account. My account that used the headstart is the one I wish to play on, as I leveled a character to 48 on it. I just want my retail serial applied to the account that I applied the headstart to.

All information I was supposed to provide is already in the ticket. I just want to play again.

I haven’t had any luck. Not even a response saying “We’re working on it.”

I don’t know what I should do, really.

MamaNooooo.8326:

“Response Via Email (Tim) 09/06/2012 05:58 PM

If the following items do not relate to the reason why you have contacted us or does not resolve your issue, do not worry, we will still be assisting you as quickly as possible but YOU WILL NEED TO REPLY TO THIS MESSAGE FOR FURTHER ASSISTANCE or your ticket may be closed.

Serial Code, Registration, or Pre-purchase Issues:

- If you registered your retail serial code to the wrong prepurchase or prepurchase account, or you have created a new account in error. Please update your ticket and provide the 25-digit serial code that you registered in error.

Just in case any of you didn’t get this mass email response. Here it is.

Trimmed down the quote to reflect my specific issue.
I haven’t gotten it yet and I’m a little concerned about my ticket being closed because I never received an e-mail adressed to players with linking issues. However, I went ahead and updated my ticket again.

120902-014190
My ticket number.

It’s good to see that someone with an issue similar to mine is being helped. Even if you’re only getting auto-responses at this point it’s great to see that at least someone acknowledged the problem.

I submitted my ticket 4 days ago though, so in the current state of things I might have to wait several days more…

Jeez, if a lot of people with the bad luck to have their accounts hacked are having trouble, then…

I don’t see my serial code issue being fixed any time soon at all.

I’m extremely worried by our issues being put on the backburner, while the “Players Awaiting Help” sticky continues to gain posts from people who were hacked. How long are we going to have to wait?

…Gaile, I know you’re doing the best job you can, but this just seems to be getting grimmer for us when hacked accounts are being made an absolute priority.

tayet.9751:

my account was hacked
in 15 years of playing mmo’s this has never happened
my email and game password are not the same
my email was not hacked my game was
i have used countless different passwords over the years ( it is possible i have used the one i used for GW2 before)
i didnt click any links in my email about password changes in fact when i got an email about an attempted password change i opened a “submit question ticket” then
told Anet about it and yet i was still hacked

yet you wanna blame the players who CANNOT even log into their accounts for your delay in your problem being handled?

by the way I have been waiting 4 days now……but its my own fault…your right

The problem is not priority being given to hacked accounts, it’s that no attention at all is seeming to be given to serial code issues that could be fixed in a very short amount of time.

They need to balance out the support team a bit more to work on different issues. Having more people work on one issue is fine, but when people with serial code issues have been waiting several days or more for their simple issue to be fixed, it creates the feeling that the problem is being completely ignored.

…Save Gaile’s noble attempts at reassuring us. I know you’re probably doing the best job you can, but we’re beginning to become impatient.

Agreed. I didn’t spend 60 dollars on this game to be told to wait my turn.

They need to have at least somebody who works on the serial code issues instead of focusing everyone on hacked accounts.

I’m becoming fairly impatient myself. A definite timeframe would be much better than just being told vague answers about how long it’ll take, though.

120902-014190

My issue involves me mistakenly applying my 3 day headstart and retail serial codes to different accounts due to a misunderstanding on my part regarding the application of two codes to a single account.
I applied my 3 day headstart code to Jungo the Nonracist Rappy.5942 and my retail serial to this account, Jungo the Not Racist Rappy.9830.
I would like to request that my retail serial code be transferred to my main account, Jungo the Nonracist Rappy.5942, from Jungo the Not Racist Rappy.9830.
I have enjoyed every minute of playing this game and do not want to lose my progress. Thank you for your time in reading this.

Posting this here now as I can now see replies in this thread. I’m not sure what issue the forum was having earlier, but my post is now in the appropriate place, I assume.