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Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: Katie.7105

Katie.7105

Hi, my game crashes when I try to do lvl 60 story Q in The Grove.

Here is the crash report (using 64-bit client)
—> Crash <—
Exception: c0000005
Memory at address 00000228`201d0390 could not be read
App: Gw2-64.exe
Pid: 10332
Cmdline:
BaseAddr: 00007FF6931C0000
ProgramId: 101
Build: 55043
When: 2015-11-12T18:33:22Z 2015-11-12T19:33:22+01:00
Uptime: 0 days 0:05:06
Flags: 0


—> Crash <—
Exception: c0000005
Memory at address 00000228`201d0390 could not be read
App: Gw2-64.exe
Pid: 10332
Cmdline:
BaseAddr: 00007FF6931C0000
ProgramId: 101
Build: 55043
When: 2015-11-12T18:33:22Z 2015-11-12T19:33:22+01:00
Uptime: 0 days 0:05:06
Flags: 0

—> System <—
Name: KATIE
IpAddr: 192.168.1.101
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 1676MB/ 6009MB 27%
Paged: 4803MB/10172MB 47%
Virtual: 134215237MB/134217727MB 3%
Load: 72%
CommitTotal: 5368MB
CommitLimit: 10172MB
CommitPeak: 10617MB
SystemCache: 2051MB
HandleCount: 44754
ProcessCount: 93
ThreadCount: 1361

—> Process Memory <—
Private: 2096MB
WorkingSet: 1652MB
PeakWorkingSet: 1663MB
PageFaults: 8497781

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 580.60 388681
Programmer Data 376.86 188844
Game 192.45 111061
VRAM 149.46 13795
Content 129.81 37301
Uncategorized 112.18 178102
Engine 91.41 62853
Collections 59.47 1057
Art Assets 59.10 4835
Dictionary 58.70 232
Text 56.58 7349
Gr 54.29 29771
VRAM – Gr Postproc 46.51 17
Character Models 40.27 193
Composite Models 39.38 166
Composite Tex 38.15 148
Composite Tex Pool 38.15 148
Collide 32.46 16900
VRAM – DirectX Geo Buffers 30.56 1520
I/O 19.97 1316
Model-Programmer 19.01 18812
Archive 18.56 280
Map Assets 16.70 4226
VRAM – DDI Shader 15.78 11726

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Content 129.81 37301
Uncategorized 112.18 178102
Dictionary 58.70 232
Text 56.58 7349
VRAM – Gr Postproc 46.51 17
Gr 38.36 2300
Composite Tex Pool 38.15 148
VRAM – DirectX Geo Buffers 30.56 1520
Model-Programmer 18.98 18473
Archive 18.56 280
VRAM – DDI Shader 15.78 11726
VRAM – UI Textures 15.57 317
Collide Havok 13.50 14495
Collide 13.34 1687
VRAM – Gr Geometry 11.69 121
Audio FMOD 8.54 1230
VRAM – Gr Shadow 8.00 1
Prop Packfile 6.86 139
Frame 6.17 87
Gr Umbra 6.17 946
Collide Mesh 5.62 718
VRAM – Map Env Tex 5.27 17
Prop Models 4.85 3807
Audio 4.79 265

—> Game Context <—
MapId: 712
Flags: 0×241
ElapsedTime: 00:00:08

—> World State <—
<WorldState BufferCapacity=“46663680” BufferUsed=“1086638” DrawCalls=“9” Fps=“63” EffectLights=“0” Lights=“0” Materials=“5” Particles=“0” Submodels=“9” TextureLoadsPending=“789” TextureMemory=“264113752” Triangles=“20” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“14301192” CameraPos=“17289.1, 1694.56, -4213.09” CameraFwd=“-0.968387, -0.107817, 0.224951” MapName=“0SpOW.8JzEg” MapNamespace=“iyMqZ” MapSector=“IJwR+.EJVAo” MapType=“Instance” MapFloor=“2” MapId=“712” MapGuid=“C8BA4745-FEAF-4A80-8C4C-A0835963B591” MapTimeOfDay=“1.000000” PlayerFacing=“-0.993693, -0.112135, 0” PlayerPos=“16708.1, 1629.87, -3998.12” PlayerVelocity=“0, 0, 0” />

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10240.16384 (64/32-bit compatible)]

—> Thread 0×2878 <—

—> Trace <—
Pc Rt : Args
00007ff6`932a832c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`932a8108 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`932a860f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`9326026e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`9326001f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`9325ff73 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`9321ce51 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93fea868 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`9360532f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93f81167 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93f7cb8e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93f7d91a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93f73072 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93894848 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93698c50 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93696a6e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93696694 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93697b76 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`9369604f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`9349c149 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`93622607 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`936227ae 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`78192d92 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`793d9f64 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

—> Thread registers <—
rax=0000000000000001 rbx=00000228201d0390 rcx=00007ff694ab4090
rdx=00000228201d0390 rsi=000000cc201d00e0 rdi=000000cc201d0390
rip=00007ff6932a832c rsp=000000cc414cf090 rbp=000000cc414cf768
r8=000000cc414cf190 r9=0000000000000000 r10=000000cc3d6b9f00
r11=000000000000000c r12=0000000000000618 r13=000000cc25888050
r14=0000000000000000 r15=0000000000000040
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

rcx-32 00007FF694AB4070 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
rcx 0 00007FF694AB4090 947d1d18`00000003 94ab3f00`00007ff6 00000000`00007ff6 00000000`00000000
rcx
32 00007FF694AB40B0 00000000`00000000 00000003`00000000 00007ff6`947d1d10 00007ff6`94ab8100
r8-32 000000CC414CF170 00000000`00000001 00007ff6`936410a9 000000cc`201d0390 00007ff6`ffffffff
r8 0 000000CC414CF190 94ab4090`00000001 201d0390`00007ff6 00000001`00000228 0000000c`00000003
r8
32 000000CC414CF1B0 00000000`00000000 00007ff6`94ab3f00 201d0390`00000001 414cf1b8`00000228

—> Code <—
00007ff6`932a830c 488b4424 20488941 44488b5c 2440488b H.D$ H.ADH.\$H. 00007ff6`932a831c 5b34488b 4c244048 8b4904e8 64b4f9ff [4H.L$H.I..d…
00007ff6`932a832c 8b0b0faf c8488b44 2440488b 40348908 …..H.D$H.4..
00007ff6`932a833c 4883c430 5bc36690 57820e00 6a820e00 H..0[.f.W…j…
00007ff6`932a834c 8f820e00 b1820e00 15830e00 d3820e00 …………….
00007ff6`932a835c 07830e00 15830e00 15830e00 15830e00 …………….

—> Stack <—
000000cc`414cf090 00007ff6`94ab4090 00007ff6`93243071 00007ff6`94ab5774 00007ff6`9329208e .......q0$.....tW....... )..... 000000cc`414cf0b0 00000228`201d0390 000000cc`00000001 000000cc`28763838 00007ff6`932a8108 ... (...........88v(......*..... 000000cc`414cf0d0 000000cc`414cf190 00007ff6`932a832c 00007ff6`94ab5774 00000000`c0397b47 ..LA....,.*.....tW......G{9..... 000000cc`414cf0f0 000000cc`28762880 00007ff6`932a860f 00007ff6`94ab4090 00000228`201d0390 .(v(......*......……… (…
000000cc`414cf110 000000cc`414cf190 00007ff6`932a8538 000000cc`414cf530 000000cc`2308c830 ..LA….8.…..0.LA….0..#….
000000cc`414cf130 00000001`00000001 00007ff6`93609556 00000000`54e75777 00007ff6`9326026e ……..V.`…..wW.T….n.&…..
000000cc`414cf150 000000cc`414cf530 000000cc`414cf190 000000cc`201d0390 000000cc`00000000 0.LA……LA……. …………
000000cc`414cf170 00000000`00000001 00007ff6`936410a9 000000cc`201d0390 00007ff6`ffffffff ……….d…….. …………
000000cc`414cf190 94ab4090`00000001 201d0390`00007ff6 00000001`00000228 0000000c`00000003 …........... (............... 000000cc`414cf1b0 00000000`00000000 00007ff6`94ab3f00 201d0390`00000001 414cf1b8`00000228 .........?............. (.....LA 000000cc`414cf1d0 414cf1b0`000000cc 201d0394`000000cc 00000000`00000228 000000cc`00000000 ......LA....... (............... 000000cc`414cf1f0 000000cc`414d1000 000000cc`5b6c2180 00000000`00000001 00007ff6`93640929 ..MA.....!l[............).d..... 000000cc`414cf210 94ab5640`00000002 00000000`00007ff6 00000108`00000000 00000014`00000008 ....V……………………..
000000cc`414cf230 000000cc`414cf6f8 00007ff6`934fc4bf 414cf240`5b6c1c80 414cf238`000000cc ..LA……O…….l[@.LA….8.LA
000000cc`414cf250 414cf230`000000cc 00000000`000000cc 00000000`00000000 00007ff6`00000000 ….0.LA……………………
000000cc`414cf270 000000cc`ffffffff 00000000`00000000 00000000`00000000 000000cc`414cf2a0 ……………………..LA….
000000cc`414cf290 000000cc`25888148 00000000`3f800000 00000000`00000000 00000000`00000000 H..%…….?………………..
000000cc`414cf2b0 000000cc`00000001 000000cc`5b6c1c90 0000000c`00000010 00000000`00000008 ……….l[………………..
000000cc`414cf2d0 00000000`00000000 00007ff6`936522c7 000000cc`414cf490 000000cc`414cf3a0 ………"e…….LA……LA….
000000cc`414cf2f0 000000cc`3d6ba1e0 000000cc`3d6ba250 00007ff6`93652100 00000000`00000000 ..k=….P.k=…..!e………….
000000cc`414cf310 00000000`00020000 00000000`00010000 00000000`0000001c 00000000`00020000 …………………………..
000000cc`414cf330 00000000`00010000 000000cc`414cf4c0 000000cc`3d6b9f00 00000000`0001c000 ……….LA……k=…………
000000cc`414cf350 000000cc`3d6b9f00 00007ff6`93652d0c 00000000`0001c000 00007ff6`932e03e0 ..k=…..-e…………………
000000cc`414cf370 000000cc`3d6ba100 000000cc`3d6ba170 00000000`00000001 00000000`00000000 ..k=….p.k=………………..
000000cc`414cf390 00000000`00020000 00000000`00010000 000000cc`414cf4c0 000000cc`414cf3c0 ………………LA……LA….
000000cc`414cf3b0 000000cc`414cf401 000000cc`414cf490 000000cc`00000001 00007ff6`936400f2 ..LA……LA…………..d…..
000000cc`414cf3d0 000000cc`3d6b9f00 00007ff6`9364fe00 000000cc`00000008 00000000`0001c000 ..k=……d…………………
000000cc`414cf3f0 00000000`0001c000 00007ff6`93243071 00007ff6`94ab56f0 00007ff6`936510a7 ……..q0$……V……..e…..
000000cc`414cf410 00000989`77dbb817 00000001`00000001 00000000`00000008 000000cc`3d6b9f00 …w………………….k=….
000000cc`414cf430 000000cc`1c26df80 00007ff6`932a832c 00007ff6`94ab56f0 000000cc`3d6ba100 ..&…..,.
……V……..k=….
000000cc`414cf450 000000cc`00000000 000000cc`2308c830 000000cc`201d0390 00007ff6`00000006 ……..0..#……. …………
000000cc`414cf470 000000cc`28763838 00007ff6`932a8108 000000cc`2308c830 000000cc`201d0390 88v(……*…..0..#……. ….

—> Error Logs <—
Model ‘0×123674’: Permutation ‘boworange’ not found, auto selecting permutation
Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
Texture ‘0×03539b’ dimensions too small
Loading ‘0×03539b’ texture failed
Texture missing mip chain: 0×064152
Texture missing mip chain: 0×064150
Texture missing mip chain: 0×06414f
Texture missing mip chain: 0×064151

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0de3
Version = 10.18.0013.5362
Description = NVIDIA GeForce GT 635M
Compat = 0×00100000
VidMem = 4044 MB