Showing Posts For Kelric.1702:
Arenanet has informed me that safety measures have been implemented in gem-puchases.
This was due to the growing problem of Creditcard-fraud.
Simply speaking they implemented limits on how much gems you can buy per household in a certain timespan.
It will most likely remain this way but I can’t say for sure as I am in no way affiliated with Arenanet.If your purchases continue to fail I would suggest contacting support and explicitely asking them if they can remove the limits on your account for a couple of hours.
They did this for me once which lasted 48 hours afterwards they reimplemented the limits.I am suffering again as well so far not being able to buy gems but I have written support once more about temporarely removing the limits on my account.
Understanding the issue doesn’t make it any less ridiculous. Microtransaction pay model implies multiple, regular, small purchases over what is likely to be a short time span.
I hate to gripe, but if you’re going to implement this unusual draconian measure you might consider:
1) Informing your customers! I certainly would have been more judicious in my purchases.
2) Have sufficient support staff to handle, in a timely fashion (24 hours), the excessive number of customer service tickets this stupid policy generates.
3) Possibly consider some form of fraud/liability insurance?
I agree with the previous poster. This is bush league, and that’s not hyperbole. Say what you like about the competition, it’s never going to stand in the way of customers who want to make a purchase.
Even more troubling is that you really can’t (easily) avoid gem purchases. 800 gem shared bank anyone?
Get it together NC/Anet.
Multiple valid cards with available funds rejected by gem store. No holds or locks on cards. Usability verified with respective banks.
Support ticket #121002-002735