Showing Posts For Keruchan.5387:

Client Won't Open

in Account & Technical Support

Posted by: Keruchan.5387

Keruchan.5387

Looking to see if anyone has had this issue and figured out how to fix it. Last time, I logged in, game ran fine with no crashes so all was good there. Today, I click the gw2 icon on my dock only to have the icon not bounce, a light to appear under it but no client opened. Not even a grey or black screen. Nothing. I tried quitting the application but it wouldn’t close without a force quit in the task manager. I tried deleting the gw2 folder in the library and re-running the application to rebuild the folder but same result. I haven’t had a chance to get yesterday’s small patch about the trait resets in the BLC so I had thought maybe downloading and manually patching the client would solve the issue but I’m not sure if that’s an option like when we had the tgUpdate issue a few months ago. Any solutions?

Issues with the trading post: please post here [MERGED]

in Black Lion Trading Co

Posted by: Keruchan.5387

Keruchan.5387

Since the patch last night, I’ve been having an issue with the TP where I can’t sell certain items. So far, I’ve only noticed it with unidentified dyes or runes and sigils. The option just isn’t there and they don’t show up in my inventory when I click the sell tab in the TP window. When I right click, I get the option to preview, buy more on the TP and to destroy the item but no sell.

Client Won't Download Patch

in Account & Technical Support

Posted by: Keruchan.5387

Keruchan.5387

I don’t know what Arenanet did in recent patches but I have never had more trouble with my mac client until this week. It’s not loading properly all the time and I have to keep going into the library/Application Support and deleting the Guild Wars 2 folder just to ensure it’s not a blank screen. But now since the patch yesterday, I can’t download the patch. I thought it was connection issues at first from everyone downloading at once but it is still persistent today. It loads 1 MB, claims that’s 96-98% loaded then my download speed drops from 300-400kbps to 0 in a matter of seconds. I have only gotten it to properly try loading the patch once where it stopped at 98% and my download speed once again dropped to 0.

I know I’m not the only mac user experiencing this and judging from the regular tech support forum, lots of windows users are now experiencing client and download problems.

Some people have argued that mac users are a small percentage of their player base and we’re not worth Arenanet’s attention but we are also paying customers and deserve some support. The mac tech support page has never been this alive with complaints as it has been this week and there’s not even a mod in sight. This has to be fixed and players having to redownload the game (which is not a small amount of data, by far) every time this error happens is unacceptable. People have capped bandwidth. Unless Arenanet wants to start paying people’s internet bills, can we have some communication or at least acknowledgement of this issue?

Launcher Won't Load Properly

in Account & Technical Support

Posted by: Keruchan.5387

Keruchan.5387

Last night my guild wars crashed when I tried accessing the trading post and when I came to log in just now, the launcher popped up but it didn’t fully load. It isn’t loading any patches so far as I can tell, I can’t type in my username and password and there’s no play button (as you can see in my picture). I’ve tried reseting my computer and got the same result. I’ve even had it load once with no patch bar.

Does anyone have a solution? I’m hoping to not have to redownload the whole game as I can’t afford that hit on my capped bandwidth.

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