Guild Wars 2

Kevbazz.5870:

Ticket#380239
Been 5 days or so now.

This is not a duplicate, my first ticket was about not being able to remember my password and my serial not working, this one was about my account being terminated. they were even categorized differently, one being login problem and this one being about being hacked.

Ticket#380239
Been 5 days or so now.

I think it was within the month of the games release possibly. Certainly not over 2 months after. Just waiting for a response for my ticket is all, while finding out off the forum what to expect and such. Thanks for the help though, much appreciated.

Once this gets resolved (hopefully sooner than later) am I looking at a complete account wipe? Could they separate any progress made from a compromised account from the original? I dont mind having my account reset as long as I get it back.

Indeed, but I looked online and I read that some people had their accounts restored, i’m not sure how it works but if I can get it back it’ll be a blessing. Surely they could just match my IP no and my IP from 2012 and see theyre the same but if my account was compromised inbetween it’d show up, right?

Thats awesome news, I was worried mostly about it being a ‘permanent’ thing since I only played it for 2 weeks but I’m happy to know its repairable.
I made a ticket regarding this 1-2 days ago now so im just waiting for a reply and checking the forums.

Thats fair enough, I just wanted to get whatever I needed to prove Ive in no way even logged into this game for over a year.

I understand that, I just meant with my comp being so new I highly doubt I have a keylogger (anymore) since I’ve been so protective over it since my HDD bust. I dont even torrent anymore.
Is there any part of my account I can view a record of why I was terminated?
Or even see if my account was accessed by someone other than myself?

[edit]
And yes I do have some malware protection (malwarebytes/Spybot) that regularly check just in case.

Thanks for the responses guys, much appreciated.

This pc is alone, few months old. The passwords been reset anyway since I couldnt remember it from over 1-2 years ago. So I guess this is just a waiting game, fingers crossed this can reset my account.

Ive regained my account access with a password recovery, but I dont even know if it was actually compromised, Theres no way on my end to check if it was and I dont even know when this termination was carried out.
Still waiting for a support ticket response, but in the meantime is there anything else I can do to speed this process up or even get details as to why, when or who did this? If anything even has been done?

I genuinely cant say theres a plausible reason (on my end) since Ive only played this game for a total of several weeks upon release then stopped.

It took me a while to get my password back, I wasnt sure what it was entirely so I’m not gonna claim it was a hack or phish, but the notification came up after installing the game itself and trying to log in.

“your guild wars 2 account has been terminated for modifying or tampering”

I dont really know where to start, I’ve can only say I dont know why this has happened or what I apparently I’ve done? I haven’t played this game for well over a year due to not having a real pc since the one I originally installed this game on suffered a HDD issue and I couldnt get the funds to replace it until a few months ago and this game completely slipped my mind.

Why has my account been permanently banned? can someone look into it? I made a support ticket but no one has answered.