Guild Wars 2

It wasn’t even a matter of not having the money this time. I spent $50 more a day before finding out that I wasn’t getting the mini.
My issue lies with the fact that according to my online bank statement I had $35 and $50 gem purchases on the 2nd and 3rd. I thought I was covered. I had no way of knowing I wasn’t eligible. They need to come up with something that lets us know in game where we stand.

I’m admitting that since I didn’t buy gems according to the terms of their promotion that I don’t get the mini.
I also think it should be fixed for future promotions so this doesn’t happen again. Until then I don’t wish to spend money on gems.

I don’t see why both statements can’t coexist.

The odd thing is I did get the backpack skin but not the mini despite $85 in gems. $35 and $50 posted one day apart. Go figure.

I didn’t think I’d have to anything “safely” after purchasing $85 ($35 more than their requirement) that appeared to meet the criteria for their promotion. I think they should track things better so we know where we stand. No more gems for me for quite a long time if ever. I know that it was my fault but still terribly disappointed. Customer service was basically useless. Took me three emails before someone finally said I hadn’t purchased them in December. Before that it was the run around about in game mail full (it wasn’t), wait longer (I did). Offered my suggestion above and was told to come here and post. So I am. Maybe next time they do this they’ll rethink their implementation. I’m not spending another dime on this game until things get straightened out on their end.

I am very unhappy with the outcome of the December gem promotion and would like to offer a suggestion so that others, such as myself, won’t be screwed in the future.

I found out about the promotion mid month and remembered buying a lot of gems recently. I checked my bank statement and saw a purchase posted 12/02 for $35 and another on 12/03 for $50. Great I’m covered for both the back pack and the mini.

Wrong!

Turns out that I apparently purchased the gems at the end of November and it didn’t post until then. I even bought $50 more in gems just days before I got the backpack skin and not the mini in the in game email.

Well no more. Until some way can be found to track gem purchases in game I see no reason to purchase more and miss out the next time you run a promotion that we don’t know if we made the cut or not.

Thank you.

Please give us ears!! How can we be Kittens With Claws and not have ears??

Ferengi can have whips, why can’t we?

Bring them on!!