Guild Wars 2

Wont even run in compatibility mode. Ive tried compatibility for Win 8, Win 7, tried running as admin. On both a fresh downloaded installer and the installed program.

I cant even run the installer client to try to re-install, same error.

This is the error: http://i.gyazo.com/5c94793e15541bd8ec5f98f2176984bd.png

Crash log attached.

Last time I had that issue I emailed support and they told me I was at my purchase limit and they removed it for me.

You only get like $100 a month or something

Inculpatus cedo.9234:

Again, you can post your ticket number in the pertinent Sticky above, after 7 days. Posting a thread about it on the forums won’t help move your ticket up the queue.

Unfortunately, you just have to wait your turn, and be aware that compromised accounts take longer to be assisted. You can read about compromises, etc. in the Stickies above (FAQ) or in the Knowledge Base (Support – Search [Account Security]).

Good luck.

no but it would be nice for the GM to at least email me, post here, reply to my ticket etc and tell me its going to take longer etc

I want to at least know they are taking care of me, I feel like I’m being ignored as a paying customer

welp missed being able to play on my birthday when I had all day to play gg…

5th day now and no reply for my rollback :/

welcome to my world, been waiting 5 days after the email where they said I was compromised.

Today was my birthday and wanted to play but doesnt look like thats gonna happen

Inculpatus cedo.9234:

The CS Team allows themselves at least 7 (seven) days to reply. If, after that amount of time has passed since the last response, you can place your ticket number in the pertinent Sticky above.

Good luck.

Well I got the first reply the very next morning… its a little scum to give a reply then just ignore the ticket for 4+ days

Especially when its a game breaking enough ticket to render my account essentially useless and unplayable

Ive spent over $400 on this game and feel like the support should be better

goin on the 4th day since my ticket with no reply yet since I completed the steps… all I need is a roll back i have my account secured

Did I get forgotten? :/

Its your computer somehow ive never had this issue

Rin.2147:

Hi
Ticket: 1406230 – 04/02/2015

My alternate account was hacked, I received a reply for me to go through some security steps and reply back. I have replied back and yet to hear a reply from the GM that was working on my issue.

Please respond whenever possible. Thank you.

from what I can tell EVERYONE who sent that kinda ticket is on that step lol Ive read like 5 people who did the steps then boom nothing for over a week.

This is the 4th day since my ticket for me, first reply was so fast and then nothing, and I did them within 2 hours of the first email. Its very upsetting because ive had the whole week off for my birthday and wanted to play and cant really play, so gg

That sucks, well time to make a mesmer or thief lol

why would you not just sell one precursor and buy another then craft the legendary you wanted lol

Kanalreiniger.8209:

So if somebody hates you he can go buy some gold and put your name as recipient so you get banned? It is a bit exaggerated i know but there is a possibility or not?

in theory yep

Tisty.3417:

Kyronami.1048:

Tisty.3417:

Ticket – 1416440
My boyfriend’s account got hacked and recieved a response about his account being compromised and some steps to take before reporting back. He did the steps, replied to the email and never received an answer back.

same here, I got the steps email within 24 hours, now its been 3 days since I did them and replied back with no reply

my account is still trashed with everything deleted

They really need to improve their support

Someone hacked his account and prolly stole everything so now he has to wait to get the account back and on top of that I assume he will have to wait to get his stuff back too….if we received at least an update or something i think it would be ok…but we get nothing :/

Well the first email came from support real quick, but after I replied to that (within like 2 hours of getting it) I guess they forgot me lol

I even have my account secured all I need is the roll back on my acccount because whoever hacked me trashed everything I had

Tisty.3417:

Ticket – 1416440
My boyfriend’s account got hacked and recieved a response about his account being compromised and some steps to take before reporting back. He did the steps, replied to the email and never received an answer back.

same here, I got the steps email within 24 hours, now its been 3 days since I did them and replied back with no reply

my account is still trashed with everything deleted

I did, everything was 100% clean.

I did get an email from support the next morning saying they confirmed I got hacked etc etc I did all the steps.

Emailed back within 2 hours of the email and now I havent gotten a reply the middle of the next day :/

It sucks because I cant really play in hope they roll back my account anything I do now will just be voided

According to my email activity history no one has accessed my email. (It lists the IPs that log into it and cannot be deleted so there’s no way to cover it up)

I ran 3 anti-virus softwares and they all came back clean, I’ve never given out my pass to anyone so really no idea how it happened.

and I doubt it was brute forced because my passwords were extremely complex

Either way I turned on mobile 2-step for my GW account and my email.

Hello, I logged in today when I got home and found my characters standing in Divinity’s reach. They were stripped, all my gold was gone, all my laurels gone, and when I checked my TP history literally every sell-able item my account was sold.

I sent in a ticket, I’m hoping they can roll back my account or something.

I have literally no idea how I got hacked, I did a virus sweep and nothing. I’ve NEVER given my password out, my email appeared secured with no received emails showing anyone trying to log in. My Authorized Networks is only my IP. I really have no idea how I got hacked but I did.

Anything else I can do about this other then send in a ticket and wait? I really cant play on my account since I’m hoping they can roll me back if thats a thing… I also have no gear left :/ whoever hacked me trashed all the gear they couldn’t sell

Donari.5237:

Do work on it in case the following doesn’t pan out, but there is speculation just now that maybe, just maybe, WvW will be removed from the completion requirements in HoT. I think it’s based on shots of the UI in the HoT demo.

I hope to god thats true, I hate WvW more then anything else in the game