Guild Wars 2

Good morning everyone!
I apologize in advance for any mistakes in my post but I am not a native speaker and therefore will not be able to avoid them.
First of all, thank you, A-net, for the effort you have no doubt put into this event. The concept was interesting, Southsun Cove is beautiful and the karka are challenging.
I really appreciate your giving your customers new content and events to do like you did in Guild Wars 1. So what, if anything did not work out straight away or lagged? I’ve known Anet to find fair solutions to these issues und give the community a chance to achieve later on what could not be done the first time.
This is why I am confident that they will really look into complaints and will therefore add my problem.
(Please note it is MEZ time in the following)
I was on an overflow server since ~20:30 and joined the event maybe at 21:05. Had very challinging fun until the demolitionists died on the way down the spiral, stood again und stopped moving. We cleared the whole thing and waited. After it became clear the event was not working as intended, some left to join other servers and I sincerely hope they had luck with the event. Some filed a report, so I was confident something would happen and was not disappointed: An Anet representative (Nox) joined us on the map at ~ 22:30 and she and her team started to look into the matter. Unfortunately, there seemed to be no easy solution and she stayed a long time, until ~ 0:10 when she disappeared and did not return while I was there; logged off ~ 0:55 for I was very tired and yes, I admit, frustrated, for after she was gone a while, some said they had whispered her and she said we should try other servers. We knew, however, the others had finished the event. After all, this was over three hours after the event had started and friends told us what the loot was and we had been joined by several people who had a dc in the boss fight and ended up with us.
Unfortunately, this made the 3rd day of the event that did not work out as expected (by Anet) und hoped for (by me). Friday, it was so laggy I had not a breath of hope to experience anything in LA. Saturday, my real life intervened. And yesterday, when I was lucky, I understand, to have no lags, the NPCs denied us their services to blow the karkas up. And it is no shame to admit that I, of course, would have liked to see all those goings-on, to reach their final and, in the end, open a at that point well-earned chest.
I am still confident Anet will live up to the reputation it has had for me since GW1 and once again find a fair solution for all of us and therefore would ask the community to give them the time to look into this. In my opinion, it shows quite bad manners to complain that much about content that was for free and so soon after release.
And yet, there is one thing I would like to suggest: while I like the dynamic event system, I would like a little time to do things related to events or the events themselves. It’s ok to be able to do a thing just once but to be bound to some particular time? I suggest a weekend-long system in which you have to do several things to gain entrance to an instance ( like halloween labyrinth) where a final event starts every two or three hours. The chest can only be opened once per account (per character would be asking to much). This way, more people have the chance to participate.
Thank you all at Anet once again for this wonderful game and the effort you put into it every day to make it still better for us. I, for one, really appreciate it and have done so for years.