Guild Wars 2

I played GW2 at release, took a break and have now come back. I am looking for an active guild, that is fun and casual. While I am pretty active, this is not the only MMO that I play, so I am not on every day. I do play with my husband, so this may turn out to be a package deal. Thanks for any help or info.

So since we are not allowed to “discuss” ANET’s screw up – what are we supposed to do create our own website for the venting? I would think having us here where they could see what is said would be better then having it aired publicly.

Gaile,
We know you have been on the forums alot, AS many of us Have been on all last night, and the entire day. I personally have been on these forums 12 hours straight today.

However when we see a new group of people banned for the same reason (a few hours ago) it tends to lead us to think that it is pretty much business as usual at NCSoft. As I mentioned earlier today it is understandable that your efforts are focused on fixing the billing issue as it could affect trading market, and the new accounts.

But we have not even heard the update on that. And there has been a few suggestions on what could of happened.
I know it is hard for NCSoft to contact your bank today as we are all closed, and I am not sure you would have access that information on what the communication is between NCSoft and the bank, or the CC vendor.

Unless you are 100% positive that the maintenance in the billing system did not change the formatting of the data file you are sending to your cc vendor or bank, I would start there.
We see this alot where a customer changes the data format being sent to us and when we try to process it thru our Mainframe system to update the customer accounts it gets messed up and is kicked out of the system to maintain processing.
Your bank would have logs of that.

sorry I have just seen alot of this kinda error.
Back to the issue. it is very very frustrating to be sitting here in the dark nothing to do but watch a forum. As such we find ways to laugh, and to cry and to vent.

We do not mean to offend any single person but we do need to vent at the company in whole Cause this is being poorly managed in many peoples eyes.

Dark Revan.7634:

Just had an e-mail from A-Net

---

Subject
Blocked/Suspended Account

Discussion Thread
Response Via Email (Jose) 11/12/2012 05:05 PM
Hello,

Thank you for the update.

I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.

Thank you for your support and if you have more questions about the game, you can write back to us or visit our official sites at http://www.guildwars2.com and http://www.ncsoft.com.

Have a great day,

Guild Wars 2 Support Team
http://support.guildwars2.com/
———————————————————————————————————————

Should I get my hopes up?
Either way it seems I made quite a “noise” in this thread for them to contact me xD

I wish you luck – and if you do get it, I hope you have a ban-free game experience (from here on out)!

Customer support # is only for refunds!! But they gave the address for their legal department if anyone wants it.

Hubby just called – got a person telling him to use the online support system. Hmmmm, been working so well……

horsicorn.8649:

MrPampa.8605:

LadyFreeze.8602:

This makes me appreciate WoW customer support – at least I can call and talk to some one after waiting on hold for 2 hours!

I really really really wanna call Anet support service or whatever customer service!!
But, they don’t have one.

NCSoft has a customer service line. I called them yesterday they were actually pretty helpful, no waiting time either.

We tried calling earlier and it was for refunds only – What is that number?

Dark Revan.7634:

LadyFreeze.8602:

This has gone past epic clueless management to the dark side of stupid ridiculousness. Maybe ANET’s version of “going postal?”

Hey! the dark side of ridiculousness will be insulted if you compare it to this mess xD

You are so right!!! I think there aren’t enough (polite) words to use to describe this!

This makes me appreciate WoW customer support – at least I can call and talk to some one after waiting on hold for 2 hours!

This has gone past epic clueless management to the dark side of stupid ridiculousness. Maybe ANET’s version of “going postal?”

For those who need a laugh after being wrongfully banned for whatever reason, here is a link that may help you laugh (although it is painful) at the situation.
http://www.manylaughs.com/2012/11/09/guild-wars-2-6-reasons-im-an-obvious-bot/

Ticket 121111-000197
Was banned wrongfully Sat. while afk at a Vista in Harathi Highlands. Would be nice to get at least a blanket “hey we are looking into a potential problem with the ban system” or some other crap so I at least feel like the company cares. Even if it is a lie!

The sad thing is it seems that, for those of us banned wrongly for botting, the company doesn’t care since they already have their money. I also think it is ridiculous that they think those who make rl money off botting really care about having to purchase a new account? This type of system has yet to really stop it in any game that I know of.

Banned about 9pm EST 11/10 while sitting at a view point in Harathi Highlands, went afk and came back to the bot ban message, my husband was playing with me, he got the ban at the same time & place.