Guild Wars 2

LinseyMurdock.4165:

I disagree kKagari. We never had an item generation tool in GW1 because we never wanted it to be abused, hacked into or anything else to otherwise compromise the GW1 economy. That’s not lying or not being prepared. That was being cautious. Of course, GW2 is a different game with different needs. I’m just, frankly, not fully up to date on what tools support has and what it doesn’t. I was told that we have no way to give players items based on them being caught by a bugged Mystic Forge recipe. Perhaps, I shouldn’t have said anything at all since I clearly don’t have all the facts, but I wanted to at least give some response to the thread. I’ll try not to make the same mistake again.

I would like to say thank you for responding though. Whether or not the tool is out there, I’m thankful you took the time to give the back and forth and show thorough concern. I know support is busy but every response I got from them was kind of broad and followed by “post on the forums”. Nice to have a conversation about the issue rather than just being answered.

I did put in a support ticket. That second paragraph in the OP, which I erroneously did not put in quotes, was the word for word response I received. It doesn’t matter anymore I guess, was forced to sell the inferior product so I could actually finish off gear :/

By that logic I can open up a business that sells customers faulty products. I owe them nothing because life isn’t fair. You’re statement shows that you have no understanding of good business practices.

To qualify my above statement though, I don’t hold it against ANet or am saying that the product is faulty or bad. There was a bug and it is going to be corrected. As a customer though, this has severely damaged my experience. I saved up from the start of the 3 day head start, spent somewhere in the neighborhood of 12g on this item, and have been rewarded with an empty pocket and an item I could’ve made myself for less than 2g.

So while I and those like me are not explicitly owed anything, good practice would dictate that we are given something to alleviate the ill feelings this has caused. At a minimum, an explanation better than “we simply don’t have the tools” would be nice because that is kind of weak.

A while back I posted about how I found that the recipe involving giant eye and ancient wood logs was spitting out the incorrect item. I created a bug report and a support inquiry and received this response:

While I would like to replace your items, the Guild Wars Support Team is unable to replace individual items in the manner that you are describing. We simply do not have the tools to provide this service at this time.

So I really get nothing? I and all the others who tried this recipe were the guinee pigs and the only reason anyone knows its bugged to begin with. How is that fair that we get this sub-par item? If you can’t replace it by some method in our inventory, mail us the correct item if we mail a dev or CCR the one that the forge gave us. It’s hardly fair that a bug gets fixed because we report it but we get the shaft while future people will get the benefits.

Bump for great justice

I already submitted a bug report in hopes of getting this sorted out but I’m a little peeved at the moment. I decided to test out a mystic forge recipe:

1 Eldritch scroll
50 Mystic coin
1 Giant eye
250 Ancient wood log

Lo and behold my surprise and disgust when I come up with a Mystic Staff identical in every way to the one created with this recipe:

1 Eldritch scroll
30 Mystic coind
5 Ancient staff shaft
5 Ancient staff head

That recipe is in every way cheaper than the one I input. This has got to be a bug right? I’d love to get the item that the first recipe is intended or at least get back my materials or money spent on them. If those recipes are working as intended then that’s just dirty and mean.