Showing Posts For Leneya.5036:
We paid a good amount of money for the game, good support should be included in that.
good security as well….
ArenaNet:
I think you guys should be focusing more on the people with legitimate support concerns, rather than the people who got themselves hacked for not being smart about account security. It’s the Internet, people should be used to needing good passwords and such by now.
You say you are focusing on people with hacked accounts but there are TOO MANY people with other legitimate account concerns that have been waiting for close to a week (maybe longer?) and they didn’t do something STUPID like use a lame password or give their login info to a “gold-seller” or whatever.
Why don’t you help the people who CAN’T help themselves (ie: accounts banned and no idea why!), rather than the people who DIDN’T & WON’T help themselves (ie: gullible dummies with weak passwords).
I’m very frustrated by this because my ONE guildmate hasn’t been able to play for DAYS and not because he abused an exploit or got his account hacked out of stupidity. This is now affecting MY gameplay experience because having my guildmate (best friend) in-game with me is what makes these fun for me, ever since Ultima Online.
Here are his ticket numbers:
120829-017006
120904-006137Permalink to his previous forum post:
https://forum-en.gw2archive.eu/forum/support/account/Players-Awaiting-Help-merged/first#post4180I seriously expect you guys to give him an answer. I spent the entirety of beta convincing him how awesome this game is and how much he’s going to enjoy it – and he was enjoying it! Until he got “permabanned” and we have no idea why.
How happy do you think he is with the game now? I know I’m quickly losing my patience and my account is still functioning!
—
THIS is what your priority list should look like:
1: Legitimate account concerns (banned and don’t know why, game code not working, broken features, etc)
2: Hacked account recovery
3 – 49: ANYTHING else
50: Idiot exploit abusers getting a second chance when they don’t deserve it
Please start taking care of the customers who should mean the most, not the ones who whine the loudest or who can’t take care of themselves. I like ArenaNet and I like Guild Wars 2 but you guys have seriously got your priorities twisted.
Thank you.
http://www.instantidiocy.com/letter-to-arenanet-regarding-guild-wars-2-account-support-priorities/
Yeah real smart to get all happy with the banhammer and then woops we don’t have the support staff to cover the backlash. I love that my problem is getting put on the backburner (or hell, at this point its not even that far its still in the refrigerator) so you guys can help unban those who willingly exploited. Good job!
there are more peoples hacked because the security of gw2 sucks than because of stupid passwords….
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Leneya.5036
The problem is no one cares…..truth be told that is what I am starting to believe after 8 days of being banned.
This is seeming correct as they just dont care, no one has answered my ticket. All my lost hard work they cant give it back to me…what are they good for?
we all lost our hard work, but the most annoying is that those that got hacked after the 1st September have higher Priority than those before because they can be handled with a new tool, instead of finishing those that are already waiting 8 days they have gone the easy way ( as i know there are over 12’000 peoples hacked) just think about when everyone of them says: i’ll never buy anything from you again.
As well they wouldn’t had those Problems if they just added a email verification for the password/email reset.
clicks password/email reset => veryfication mail to old email adress => click veryfi link => password/email resetted* => new password/email to old email adress for safety
noone would have lost his account with that. Other games do it that way, other games dont have this Problem.
waiting since 31. August
120903-008262 (refrence ticket like told on support wiki.)
120831-018214 (original ticket no answer for 5 days)
first time used password….
(edited by Leneya.5036)
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Leneya.5036
he now waited 6 days and he will have to wait at least 3 more so arena net wants to tell us we get our accounts hacked because of security Problems (that is their fault – YES IT IS) and have now to wait 14 days or more until we can play again that product that we already buyed?
you may heard about Activision-Blizzard or Electronic Arts. Such things happen very fast and this is a legit reason for such things.
Some Peoples may heard of CCP’s EvE Online, there actually the Community said: NO! THIS IS NOT OK.
and CCP said: ok you won.
there was no discussion nothing, community said no and they talked with them like customers.
We are your Customers, not your Victims.
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Leneya.5036
same here my boyfriend got hacked at the 31. August. He submitted a Ticket after 1 Day he gets a response to give them serial number etc. we have now the 5th September no reply yet.
Instead we have to read on the support wiki that peoples from the 1st Sep and the 2nd Sep already are done.
Its not OK you priorize some peoples just because you have a new tool and it works on issues after the 1st sep.
First do finally those that were hacked in the first week.
My Boyfriend is pretty pis-sed off and already thinking on quitting the game and not buying anything from arena net anymore.
Its OK it takes time but its not OK that you cherrypick what is going the fastest.
You Arena Net are actually making those that are angry now even more angry.
This will have Impact on your Reputation. Do it RIGHT please.