Showing Highly Rated Posts By Loli Ruri.8307:

Gem store robbed me.

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

The OP only “clicked and confirmed” 1 purchase. Considering how the purchase did not go through, it’s understandable that the customer would try again. Being charged twice is unacceptable. There is no reason why Anet should hold back on helping this customer, unless their plan is to pretty much destroy trust in their player base. Yes I understand that there is policy, but does policy also mean being heartless? What does Anet lose by returning 800 gems and removing a character slot?

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