Guild Wars 2

I made a related post in there as I wasn’t sure either – unfortunately posts in there get buried very quickly and I have very little faith that my post was read by anyone who can change anything. Apparently the tool is “planned” but there’s no ETA so at the moment I’m just wasting everyone’s time until one exists.

They don’t need to as long as someone who does read the forums passes the issues up at some point I’m also having to email support regularly to check if they have the tools yet as there’s no other way to check, and it would be KINDA nice if I could expedite support getting them so I didn’t have to waste their time. (I’ve settled for 3x / week as I do want to get this sorted as soon as humanly possible)

Support CAN’T help me, that’s the problem – they don’t have the ability to fix it. I’m really just hoping to get someone’s attention enough that somewhere up the chain they give support the tools.

Opening a ticket with customer service probably won’t help – they don’t have the tools to add items or gold. A dev needs to implement that first. I’m currently waiting on support getting those tools to return 29 gold that got glitched out of existence.

Bumping because I would like a dev comment as support CANNOT help me.

Log glitched too, it shows neither attempts to deposit it, and only one attempt to withdraw it.

I know both of the other leaders well enough to trust them when they say they didn’t take it. It’s just quite demotivating when everything I’d saved up gets eaten by a glitch. Very close to giving up with the game to be perfectly honest if all my work can be destroyed by glitches, and they won’t fix it.

I deposited 29 gold in the guild stash, and it appeared and disappeared in there for a while (it wasn’t the other guild leaders withdrawing it), and eventually one of them was able to withdraw it (approx. 10 mins later). He then deposited it again, and it started appearing and disappearing again. None of us were able to withdraw it and it eventually just disappeared. I contacted support to get them to help and they did nothing at all. Can I ever expect my money back?
Guild tag – NTSF
World – Aurora Glade

I deposited 29 gold in the guild stash, and it appeared and disappeared in there for a while (it wasn’t the other guild leaders withdrawing it), and eventually one of them was able to withdraw it (approx. 10 mins later). He then deposited it again, and it started appearing and disappearing again. None of us were able to withdraw it and it eventually just disappeared. I contacted support to get them to help and they did nothing at all. Can I ever expect my money back?

Guild tag – NTSF
World – Aurora Glade

I deposited 29 gold in the guild stash, and it appeared and disappeared in there for a while (it wasn’t the other guild leaders withdrawing it), and eventually one of them was able to withdraw it (approx. 10 mins later). He then deposited it again, and it started appearing and disappearing again. None of us were able to withdraw it and it eventually just disappeared. I contacted support to get them to help and they did nothing at all. Can I ever expect my money back?

Guild tag – NTSF
World – Aurora Glade