Guild Wars 2

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partner, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please note if the charge on you CC statement is a completed charge, or is “pending.”
• Please post your Incident / Ticket Number here.

Thank you for your help with this.

Please note that this thread is not intended to expedite your ticket. Please do not post here simply as a means to try to get to the front of the queue. Post if you want to share the above information, and if your situation exactly mirrors what I’m investigating, but beyond that we’re not using this thread to expedite or follow up on tickets.

If you have waited three days or longer for a response, please post in the Tickets for Review – 3 Days and Older thread.

9th November 2012
i bought it from your official site https://buy.guildwars2.com/en/
Credit Card Statement is Unrecorded transaction. (Unrecorded transactions made via credit card will not come automatically. Businessman their reimbursement must ask.) thats what my bank said me.
121110-001992

I never had any problem with payments in others games like EVE Online, World of Warcraft, Rift ….

kcchang.3168:

Response Steve S. via Email 11/11/2012 02:45 PM
Hello,

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.

This resulted in the serial code and game account to be permanently closed.

If you purchased this serial code from a website other than www.guildwars2.com we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund.

While this fraudulently purchased account is closed, we encourage you to buy an official physical retail copy from an authorized seller or digital serial code at http://buy.guildwars2.com.

Unfortunately, there is no further assistance we can provide for this issue.

Regards,
Steve S.
NCsoft Payment Review

I did actually bought from official shop by myself and credit card,
Can anyone explain what happen to me?

They send me this answer too, i think it is some kind of bad joke. Looks like they dont want us to buy their game.

Renegadeimp.8439:

So basically you want to be allowed to have the game for free?

Not going to happen.

The game was bought from a third party site. Usually an RMT site, or one that is linked to them. These sites are notorious for scams and using fraudulent details.

In this instance a game was bought seemingly legitimately. However, the merchant had in effect stolen the game and commited fraud in order to obtain the game/key.

This was then sold to an unsuspecting player, and shortly after, the person who owned the details that the merchant used to buy the game originally reported a fraud to their bank. This has a domino effect and ends with the account being banned.

Moral of the story here? Only use this website to purchase the game online, or buy it from a brick and mortar store. Don’t go to RMT sites to buy the game because it says its $5 cheaper or whatever, because you will only be worse off in a months time.

As for refunds etc due to the banning of the account, the player needs to take it up with the merchant the game was purchased from. ArenaNet has nothing to do with this at all.

ArenaNet has nothing to do with this at all. So who have something to do with this if i bought my game from here?

horsicorn.8649:

checked my credit records….the $60 is just sitting there under “reserved” waiting for arenanet to pick it up, so apparently they ban me cause they’re too lazy to take the money I already cleared for them. and I can’t do anything else with the $60 since it’s reserved fo them. well played arenanet…well played

same for me