Here is the story about how you can get suspended unfairly !
I and my wife decided to come back to gw 2 with HoT 2-3 weeks ago. So we bought the expansion and started to play again after 1 year break up. We really enjoyed the game again and we were happy for coming back to this game.
Normally we dont like jumping puzzles or such achievements . Just we like to play together some meta events like Auric Basin , Dragon Stand , and fractals. But this time she decided to complete all winterdays achievements and she wanted that shoulder skin.
So she completed jumping puzzle achievement. You need to complete it 15 times for achievement and she completed JP only 20 times or so. Only problem is 10000 drink (Festive Imbiber achievement). So she bought 2000-3000 drinks . but then she knew she cant complete that achievement with 20g earning per day so she gave up. and we didnt go divinity reach again.
We were doing fractals , VB AB DS meta events. and also we got huge lag problem called (Rubber banding). We were disconnecting every 10-15mins in meta events. so i decided to send a ticket(2034376) about this problem . after i sent that ticket a new build available. So we updated the game and went to sleep.
Morning , she logged in and saw that she got suspended for modifying or tampering with the game(6 months ban). We were shocked. then i logged in and there were nothing wrong about my account . She sent a ticket(2035566) about this ban . And also i got an answer for our lag problem ticket. i followed instructions and runned Game Advisor. Sent them reply with Game Advisor results. While we were waiting answer for why she get suspended , i got a new reply for out lag issue. Result is packet loss which is avarage of %70 .
Then she got answer for why she get suspended. They said that she used third party programs. The funny thing is she doesnt know what a third party program is. we thought there were a mistake and they will unban her account. we sent them screenshots of gw2 folder , her game advisor results . they said “the decision to suspend the account is irreversible and we maintain absolute confidence in our conclusion” . Yea of course yea . u can maintain ur confidence but we cant.
How can she get a advantage of 20g earning per day from VB,AB meta events? why the hell i let her to use any program for this game ? we played this game in party with her %100 of time . Why i didnt get suspended ? How can i know that i wont get suspended for nothing? How can i trust your poor detection system ?
Im really tired and sick of sending you replies . We know that she didnt use any third party programs. And we maintain absolute confidence in our conclusion !
Edit1: Here another one https://forum-en.gw2archive.eu/forum/support/support/Now-i-m-suspended/first#post5900111
Edit2: Thank you for detailed investigation and unlocking her account.
so your support members telling me that my wife using 3rd party tools near me , so funny . fix this problem as soon as possible and stop sending automated replies.