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Game freezes/OS hangs. Requires hard reset ?

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Posted by: Max.1238

Max.1238

By default, my graphics settings were all in the mid-range, some in the high-range. My computer was able to produce graphics in this range without degraded performance or slow frame rate. However, I have suffered from multiple sudden crashes 30 minutes into the game. I have since turned all of my graphics to the lowest possible settings. Voila, I am able to play for hours without a single crash. I have determined that either my graphics card cannot sustain long-term mid- to high-end performance without crashing, or there is something seriously wrong with my hardware that I was not previously aware. Anyone have knowledge with troubleshooting techniques to see why this is the case?

In any case, I am fine with playing the game with low settings, as I do not think that superb graphics is necessary for the gaming experience. My rig is about two years old, and by Moore’s Law it is probably outdated for this game. But, I will be looking for a gfx card upgrade for the long term. Any suggestions?

Crashing

in Account & Technical Support

Posted by: Max.1238

Max.1238

I have a similar crashing issue: Everything freezes with the sounds buzzing in an infinite loop. This also hard locks this system as ALT+CTRL+DEL, ALT+TAB or ALT+F4 do not work and does not return control to the system. The only way out is by hard reboot. My graphics settings are set to medium, and performance-wise there are no issues until the freeze. Did the memory diagnostic, all my drivers are up-to-date, and no noticeable overheating, I am not over-clocking either. Here is my specs:

OS: Win 7 Home Premium (64-bit)
Processor: Intel Core i5 3.2 GHz
RAM: 8 GB
Graphics: ATI Radeon HD 5700

Nvidia Driver 310.33 Latest Beta driver

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Posted by: Max.1238

Max.1238

I have this problem as well. I’m rolling with an ATI Radeon HD 5700 though, so maybe it has nothing to do with the graphics card.
The game randomly freezes with the sound buzzing in a loop, and the entire system hangs. Only way to get out is with a hard reboot. This is terrible and causes corruption.

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Max.1238

Max.1238

Perhaps this issue is common to those with a specific set up?

OS: Windows 7 Home Premium
Processor: Intel Core i5 3.2 GHz
Video: ATI Radeon HD 5700
RAM: 8 GB

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Max.1238

Max.1238

Right, I would imagine Windows would be able to catch software-level exceptions, even if there were a memory leak of some sort. Not sure as to why the entire system halts when playing GW2. This has never happened with other games/software that I use.

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Max.1238

Max.1238

Hello,
I recently installed GW2, but the game freezes once every 30 minutes. When this happens, the sound gets stuck in a loop. ALT+F4 or CTRL+ALT+DEL does not work because this freeze actually halts the system and causes Win 7 to hang. This requires a hard reset. All drivers are up-to-date. I sense that this is a software bug as many have complained that this has occurred ever since a recent patch, all though I could be wrong. Many have suggested to increase the memory of the user-mode virtual address space from 2GB to 3GB? Is this necessary to play the game without freezing up?