Guild Wars 2

Same here 7/5 dailies complete no reward.

Just a follow up… my account was fully restored last night…. Gaile please pass on my thanks to the crew in helping me with this issue… I really appreciate the speed in which it was handled!

Xiphos.9613:

I did just finished all of that actually. NO keyloggers. But will I get restored? I need this restoration, or I basically lose like five months progress.

Xiphos…. I just recently last Friday had my account hacked…. Don’t know how they did it but they did.

I was able to get my account back yesterday fully restored with all items back.

Just file a ticket with support and explain the problem…. it will get fixed.

Still no word back from Customer Service about my restore since earlier yesterday….

Hopefully this will get resolved soon I need my GW2 fix.

Good to hear Gaile… haven’t heard back yet… did supply some additional info…. so hopefully by tomorrow or so…

I will just take the time off to spend playing baseball with my son.

Thanks Gaile for the information…. yes it stinks…. first time for me since I started playing online… about how long do you think it will take to get my account restored/rolledback?

Qnopsik El Qox.1269:

Mcrobrewer.8713:

Ya I asked for it…. but I thought we were supposed to get a email to authenticate a new IP range when it attempted to log in… the hacker IP was not close to mine at all… yet I got no email….

Are you sure that your e-mail isn’t compromised too?

Sure, no… I ran a virus check on the computer, and do so regularly… and it shows up clean… I don’t visit “bad” websites and I am very careful about opening unknown emails.

Just in case I changed the password to my gw2 email account to be safe.

Just waiting now to hear back if my account can be restored.

Ya I asked for it…. but I thought we were supposed to get a email to authenticate a new IP range when it attempted to log in… the hacker IP was not close to mine at all… yet I got no email….

So my account was hacked either last night or this morning.

I created a support ticket detailing this, but got back a form response about resetting password.. which I already did.

I am not sure what my next step is? Can I get my money and gems and other stolen items back?

Also is the mobile authenticator working? I linked it to my account but noticed when I log in it is not asking my for the mobile code.

Are you using the mobile authenticator? I was and I was getting crashes… I turned off the authenticator and have not crashed since….

I have been getting the disconnects too…. if you are using the authenticator… turn it off.

Worked for me.