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We’ve submitted a ticket to reset password. He asked us for our “character name”….She hasn’t even INSTALLED the game yet! She can’t even get to the download screen because she’s locked out of the account.
Is this a joke? LOL.
I can log into my account here just fine, but, she’s locked out of hers? We have two serial numbers, and two registered accounts? She can’t reset her password, or even log into her account.
What’s going on, anyone have a suggestion?