MinoBG — I am sorry your friend is having difficulties, but what these good folks have said is accurate. The best thing is for the account owner — your friend — to contact Support if the game was purchased new and fully sealed. (I’ve known of a few unscrupulous resellers to replace the shrinkwrap on a box after the serial code has been used, but fortunately those situations are very rare.)
Am I correct, when I advised that in such situations one can always contact support to verify that the key is allready claimed by someone else and that the ‘new/faulty owner’ didn’t goof something up?? or is the stance for support that if he gets this error message, the account is secondhandbeyond doubt, and that he got scammed?
I also could imagine (you know I have a huge imagination -wink- ) that support would like to know the source, to track down people using your product as a scam on a professional level.
I said “If the game was new and sealed, then please have your friend contact Support.” Clearly, if someone purchased the game from a used game store, we cannot help. But for new games, of course we’ll do what we can.
If that is confusing, please let me know so I can add more information.
The game was newly purchased – sealed and untouched (also smelled new
).
I will tell my friend to contact you guys ASAP.
Thanks for the support