Guild Wars 2

For those interested, this was apparently the reason:

In reviewing the purchase attempts, we have found that you have triggered our Risk Management security feature. As we are unable to override Risk Management, the only suggestion we may offer at this time is for you to locate a local or online retailer offering Gem Cards.

And here is my surprised response.

How come? I wasn’t doing anything different from last time I purchased gems. I called the bank, the card is still valid and without any restrictions. I even log in from the same IP address and have been playing the game regularly in the past week, even tried to participate in the Lost Shore events. If this triggered your Risk Management, then I do pity other regular players trying to purchase gems the same way, because this system seems to trigger at random.

If you can’t override it, and can’t give me any way of proving that I’m a legitimate customer, that is fine. It is strange, though, because a subscription-free game is dependant on micro-transactions. And micro-transactions should be made as effortless as possible. There are no local retailers selling Gem Cards where I live, and I will not buy Gem Cards from shady online retailers when there is a way to purchase them safely in the game. I do enjoy GW2 but if you are not willing to accept my purchases I can’t help it. I’ll go and spend it in another game.

I wish that your issue will be solved more successfully than mine.

Can’t buy neither through Paypal or credit card. Despite being able to buy gems with the card before. Checked with the bank, the card has no restrictions.
ticket number 121118-001591