Well I’m in the same boat. I bough the logging axe for 800 gems and did not get it. I’m looking in the support area and I can’t find anything on support with Black Lion Trading Co. All the tabs are for game purchases and such.
So not sure what to do next. Looks like Anet took my gems. I won’t make another purchase ever, too risky for me if this is not resolved. If anyone had a similar issue and have a suggestion, it will be greatly appriciated