Showing Posts For Morgdane.3582:
And regarding the “it’s happening to someone else, so isn’kitten problem with GW?” logic, I just went through troubleshooting an FPS issue with my computer. I can look on the forums and find dozens upon dozens of nearly identical issues described on there, but it still turned out to be my motherboard acting up. Proof that when troubleshooting, you shouldn’t assume anything until you’ve proven it.
Actually I do see issues on that test. Your 3rd, 5th, 7th, 9th, 10th, and 11th have higher than expected packets lost. What this means is that your computer, and their server, is having to send bits of information multiple times for it to get through.
With it starting at your third hop out, that’s something on your line.
1st/2nd hop would be your router/modem, (2 if you have a separate router and modem, 1st only if its an all in one) the next 5-6 hops are usually your provider.
You might run the ping test that I was talking about in in my earlier post to rule out it being an issue specific to GW, but it looks to me like there’s an issue on your line. I’d call your ISP and ask them to check it out. Tell them you are seeing signs of “intermittent packet loss.” If you get someone who knows what they’re doing they’ll understand what you mean.
Ok, so definately a connection issue. What you’ll need to troubleshoot is whether its your side, or server side. If its your side, then you’ll end up either fixing it locally, or contacting your internet provider to have them fix your line. If it’s Anet’s side, gonna have to wait till they fix it.
Take a look at: https://help.guildwars2.com/entries/27698133-Connectivity
Run that diagnostics and lets see what it says. What you’re looking for on that traceroute are any failed hops, usually shown as ***’s, or any abnormally high times. I have Comcast cable, I consider anything consistently above 100ms unacceptable.
If this traceroute comes back good, then that’s a pretty good sign that your internet is working well.
Another test you can do that isn’t reliant on guild wars is a ping test. To run a ping test, open a command prompt (start, run or run window, command) and type in “ping comcast.net -n 100” without the "’s. If your ISP is not comcast, use a neutral website, like yahoo.com.
Again, you’re looking for failed pings (Request timed out) or high times, above 100ms.
Requesting more information:
Lag can be interpreted in two ways (incorrectly, I know, but its still done).
Are you having low FPS, meaning your system is chunking, and you are seeing stuttering movement, or are you having skill delay time, meaning there is no stuttering going on, you hit a skill #1 or whatever, and there is a considerable pause before the skill activate?
Did that last night. Same result as posted by op
What catches my eye is that we have the same vid card
Bump. Same issue.
AMD FX 6150 Processor
Graphics card: AMD Radeon R9 280X
Windows 7
Motherboard: GA-970A-DS3 (Socket M2)
Video card is in the closest slot to CPU
Speccy reports components running per spec
Temps running normal.
System’s been dusted.
Reinstalled vid card drives/chipset drives
Done a lot more as well that I can’t think of at the moment. Been talking to gw2 tech support via emails as well; so far we haven’t been able to figure it out. This computer before two weeks ago would run GW2 at max settings between 40-60 FPS, now on minimum settings I can’t get above 15.
@JustTrogdor; I’m not upset with the support staff. I’m upset that the policy makers who decided not to allow the support staff to help the players. I do customer service for a living, I know well how it feels to have your hands tied. I find it hard to believe though, that they do not possess the ability to contact someone who would be able to do something though.
And in the case of a player stealing from the guild, I can honestly agree with you; but what security can a guild leader take, aside from blocking all access to the guild bank, in order to protect their guilds funds from hackers then? We sent documentation on exactly what was missing. Their choice to use a rollback system only is not our responsibility. The security measures A-net placed into effect failed; and when it came time to ask for help…their answer was no.
The argument of them being “unable” to help when they have programmers who make new content for this game monthly falls deaf to me. The dev’s already have the tools to spawn items, they use them every time they send out mass mailings with new items. We sent them proof of exactly what was taken, and that is all that we asked to be returned.
Which would be by decisions they made to choose not to be able to. If they chose not to place a system for their customer service team to spawn items, that is their choice. If they chose not to back up guild banks, that again, is their choice. Both choices result in the player not being supported by the company.
Good points; however we were not asking about help for the other player, that had already been done. We were asking for the return of the funds stolen from the guild bank that we were the guild masters of.
In regards to unable to…as I said in my reply to them…they are the developers of the game. They control nearly every aspect of the game. How hard is it to spawn gold and send it in mail?
Definitely have to agree Hydroclasm. Right now I’m not upset that my guildmates account was hacked, I’m upset that Arenanet has made the conscious choice to set a policy for their customer service staff to follow -not- to help their player base.
Poor decision making there.
I want to share this story to warn other players. Apparently, it is Arena Net’s policy that if a hacker gains access to an account, they will not, in any way, restore anything lost to your guild. My first email to them:
“Hey guys at A-net; I think one of our guildmates accounts has been hacked. We’re trying to reach in IRL to confirm, but he’s been out farming, kinda like a bot all day; and he’s withdrawn all the money from the guildbank. He’s also not responding to any message in game.
His character name is: —-———, His main acct name is —-———. Beyond that, I don’t really have more information about his account.
If his account has been hacked, can we get the 25 gp back into the guild bank and help with contacting him to recover whatever else may have been stolen from his account.
I’m betting you can probably check the IP information to confirm where he logged in from today. Attached is a picture of the guild bank history."
Their reply:
“Thank you for contacting the Guild Wars 2 Support Team!
We understand your concern, but we will be unable to discuss your friend’s account with you. We are only able to assist the person who created the account. Please have your friend contact us from his/her own e-mail address so that we can address the issue at hand. We will not be able to discuss your friend’s account with you, nor any support efforts conducted for his/her account."
I understand. A reasonable response for privacy. No harm here; except that when the friend contacted support, they were unable to help with the guild bank. So I replied again, asking for help with the guild bank. Their response:
“Thank you for your update.
We would like you to know that even if we perform a restoration on your friends account, we are not able to restore guild banks.
I apologize for any inconvenience this may caused you."
Polite, cordial. Again, no fault to their politeness…except for the fact that they’re basically saying no. So…this raised questions for me. They back up our characters (apparently monthly according to what my friend said), but not our guild banks?
My reply:
“So…let me get this straight. You guys are the developers of this game. You control nearly every aspect of the software and you cannot add gold to a guild bank, or send it to one of our mailboxes so we can put it in? Quite frankly I don’t buy it.
As well; it rather ticks me off that after the several hundred dollars we have spent on these two accounts that you are unwilling to help out when we have given documentation showing the funds were withdrawn and your own login records will prove that the account that was hacked was logged in from a different ip address.
There should be no question now of if the funds were stolen or not. The only question now is, is arena net going to do what it is fully capable of doing to restore virtual money that costs you nothing, or are you going to alienate a guild of players who have been following your games since guild wars 1. "
and their response:
“Thank you for updating us regarding this issue.
While we understand that you would have preferred to receive a different response to your petition, we must reiterate that we are unable to fulfill your request. "
So…now this leaves me to believe that Arena net doesn’t really care one whit about the player base. Restoring our money costs them nothing. So…they are unwilling to do anything to help the players who pay their paychecks. Truly Arena net…this is a sad day when I can say that Blizzard has better customer service.
Guesting to another server and not using any minions allowed me through.
I should add mine is on the Maguuma server. Guesting to another server to bypass . I’ll post whether this works or not in a moment. I have logged out entirely and returned. It’s possible that I was the cause as I used a scroll to get to lvl 20 and it was one of my necromancer minions that got the killing blow on the worm here. Last I was in; it was stuck on the initial arena before Eir shows up.
Bump; you can add the Norn starting zone as well.