Guild Wars 2

GaileGray.9587:

Thank you for understanding. What I am doing here is not the support process, it’s in addition to the support process, to try to help those who are posting. You get it, and I thank you for that. The team is working through the tickets as quickly as possible, and what I did — for my small contribution here — is pull those in a certain time block. That’s not to say others aren’t being handled.

120902-013528-Resolved.

Thanks a Dozen GG. One of our tickets from 9/2 was resolved.

Your patience is ungodly. I can imagine the stack of tickets being kind of intimidating.

Just waiting on my other one to go through now.

Hope to get a chance to hang out with you some day.

Ensir.1457:

GaileGray.9587:

Here is tonight’s update. As you can see, a whole lot of tickets have been addressed in this batch. We strongly believe that, except in cases where we need additional information, a large majority of the other issues that are in the queues now will be resolved by the end of the weekend.

120901-002179 Resolved.
120830-007345 Resolved
120831-006906 Resolved. Karma exploit issue — account is reinstated.
120827-009187 Resolved
120830-016639 Resolved
120830-018172 Resolved
120822-002717 Resolved.
120831-009379 Resolved. Karma exploit issue — account is reinstated.
120830-003200 Resolved yesterday.
120825-002495 Resolved
120831-007656 Resolved
120831-004357 Resolved – player had a typo in their login name.
120830-006425 Resolved
120831-011270 Resolved
120829-011451 Issues resolved on 9/3/12
120831-020256; 120903-009558 Resolved
120831-015265 Resolved – stolen account
120831-017385 Resolved – stolen account
120830-009375 Resolved
120829-007119 Resolved
120831-015962 Resolved
120831-007980 Resolved – Authentication problems .
120829-017006 Resolved
120831-021599; 120902-001379; 120905-005822 Resolved – stolen account
120828-008637 Responded today.
120829-007642 Resolved – stolen account
120831-015403 Resolved – stolen account
120831-009379 Resolved. Karma exploit issue — account is reinstated.
120826-011456 Requested additional information from the player. Can you confirm this is resolved?
120831-008189 Player’s account had been hacked – Reset password (a second time). Let us know if that did not help.
120831-012902 Tome questions; explained that influence cannot be moved or reimbursed.
120830-015908 2 accounts, linking issues; will be resolved soon.
120828-015981 Missing gem issue; still working on this issue.
120830-016564 Mislabeled as duplicate, issue reopened and assigned to German language team for resolution
120828-017417 Serial key stacking issue; solution offered yesterday.

This your having a laugh 30 case solved in 1 day and most of these are for cheaters that were using the Karma exploit, so they can go back and do the same. How many people you got working in support 1. If you need help e-mail me , Jesus i used to do more then that before dinner. Yet people who have done nothing wrong ,have to wait for weeks to get a look in. If it is true that 11,000 people were hacked and your only doing 30 people a day ,its going to be one hell of await

My ticket is running for 2 weeks now and still ticking

Honestly, I feel that I have a lot more faith in the support team. Now that I know they are doing it in chronological order, while taking care of support tickets for various other issues aside from account-related.

I was only concerned because I thought that they were only prioritizing hacked account tickets, and taking care of easy tickets on the side.

But now that I can see where I stand in the assistance, I am relieved.

120902-013528 (my boyfriend’s ticket for his overlapping accounts)
120902-016895 (my ticket for my overlapping accounts)

I’m still a couple days away, but waiting for my turn is making me run in circles = O.

GaileGray.9587:

coltpython.1260:

I accidently activated my retail key to a brand new account, ( coltpython.1260 ) instead of my initial account (to which i activated my pre-order code).

i don’t want to start over my characters/server world/character names. All i want to do is transfer my Retail Key over from this mistakenly created account to my original account.

Ive already created a ticket but its been well over 7 days now with no reply. should take no more than 5 minutes. ive provided proof of everything in my ticket as well.

120903-001353

Thanks in advance!

Daniel

You need to wait for the team to help you fix this issue. Moving to the Linking merged thread.

Same boat here.

120902-013528

120902-013528

Just waiting on my turn.

my boyfriend is having the same problem.

same code with different e-mail log ins.

to make it worse, gamestop gave us a different key to redeem digital deluxe items on the 5th… after we had a code for the same purchase since early august.

I have similar issues on my account that I prepurchased in late june or early july as well.

Seems like it is too easy to get accounts mixed up when registering.

GaileGray.9587:

That ticket was created today. You really need to be patient; this is not an old ticket by any stretch of the imagination.

120902-013528

there’s the right ticket.

The other one was one we created because it was taking a long time to get a response after we replied to the automated message.

We read that we aren’t to make more than one per issue now, though we’ll just stick with the original ticket and hope that it goes through.

Especially since creating new ones isn’t all that useful since they take less priority if more recently created.

Aside from my boyfriend’s account issues,

I played 3-day headstart on my account and reserved character names.

I was also prompted to re-register on 9/2 by the news in the game client because I was not able to log in.

I re-registered using the key from the physical copy I picked up from gamestop.

now I don’t have any of the characters from my other account, nor my hero’s band.

here is my support ticket. Says I logged it on 9/2 on my end.

120902-016895

looking forward to post in the resolved issues thread!

thanks a bunches.

GaileGray.9587:

Morningstar.3587:

120906-001108

My boyfriend has received multiple keys for his digital deluxe edition.

He only bought one copy, but they created different accounts… none of which can be used.

His pre-release account with 3-day headstart characters is also unavailable and we’re afraid he might lose his character names.

That ticket was created today. You really need to be patient; this is not an old ticket by any stretch of the imagination.

120902-013528

better?

the two accounts given to us from ‘one’ of the cd keys are ‘the shadowdove.2748’
and ‘the shadowdove.9710’

we still haven’t used the other cd key given to us for the ‘same account’.

it is 9/6 here and the issues have still been around since 9/2.

We appreciate the fact that you are keeping on top of the issues.

just trying to make a smooth transition from years of gw1 to gw2. ^.
So far, not so smooth.

My support ticket from 9/2: 120902-016895

I played beta/3-day headstart on a key I had bought for 60 dollars from gamestop.

on 9/2 I was prompted to re-register in order to keep playing.

I picked up my physical copy that day and used the key inside of the box to re-register.

Now I have an entirely different account and NONE of the characters I had made 3day pre-release.

I also have an entirely different account.

AND I don’t have my hero’s band or gw2 baseball cap from 3-day headstart.

thanks ahead of time,
Kiya.

120906-001108

My boyfriend isn’t able to even log in to the forums with the account we paid for, because it says he doesn’t have access. I’m posting his support ticket for him.

“I re-registered on 9/2, when told to, with the key I used to play 3-day headstart.

This, for some reason, gave me an entirely different account log in than the one I had previously used. Neither gives me access to the game, even though each told me that I had successfully registered my account.

on 9/5 gamestop gave me an entirely DIFFERENT key, which supposedly would give me my digital deluxe items.

I am afraid that , if I register another key, I will have to deal with having a third account. MY GREATEST FEAR is losing all of the progress I made on my 3-dayheadstart account, as well as the names of the characters I had hope to reserve.

120906-001108

the automated responses have done nothing for me.

Thank you for your help in advance.

- Dove
"

120906-001108

My boyfriend has received multiple keys for his digital deluxe edition.

He only bought one copy, but they created different accounts… none of which can be used.

His pre-release account with 3-day headstart characters is also unavailable and we’re afraid he might lose his character names.