Guild Wars 2

I’ve received the same response as above.. are you kidding us?

I don’t need a password recovery, the hacker changed the email.

REFERENCE # : 120902-016533

That’s the same as my husband got Henrie. We don’t know what the email of his account is so that recovery is pretty useless.

I’m hearing that people who bought it digitally don’t even have CD-keys. We got ours from a store (no refunds for online games, which is a pain since we’d be better off claiming a refund and buying a new copy at this rate). No idea what those people are supposed to do.

Anyway in the event this thread is more helpful than the others I posted in at getting it looked at, screen name for the man-creatures account is Smugly.4973 and ticket incident number 120904-000063

Bernkastel.9071:

Hello. My friends account was hacked and can not get into his account so he wanted me to post here to ask why it’s taking so long. it has been over 72 hours with no help at all. He has posted all the correct info in his ticket.

His ticket number is: 120903-003044

My friend got the same useless automated message in the ticket quoted above. He said he responded that it was not helpful at all

I am posting on behalf of a friend who needs someone to take a look at this ticket 120907-003832. He is trying to recover his account after it was comprimised but cannot do so as the original email address of the account has been changed.

120905-001631
Can my friend please play this weekend? Its been over a week now..

It has been a week now that I’ve been unable to play

I’ve been terminated for engaging in or assisting with gold or items sales for real-world money( see attached screenshot). Which I’ve never done before and never will be doing.

my Ref is: #120901-010514

Hacked Account since 5. September

120907-003987

I still need help for Hacked Account.. i’ve been waiting for 7 days..

Reference: 120902-016533

GaileGray.9587:

That ticket was created today. You really need to be patient; this is not an old ticket by any stretch of the imagination.

120902-013528

there’s the right ticket.

The other one was one we created because it was taking a long time to get a response after we replied to the automated message.

We read that we aren’t to make more than one per issue now, though we’ll just stick with the original ticket and hope that it goes through.

Especially since creating new ones isn’t all that useful since they take less priority if more recently created.

[Incident: 120908-000390] I was playing fine yesterday at 11:45 pm, today 5pm banned 0_0 my friend has screenshots of me logging in and out while i was locked out. Very odd, please help i really enjoy this game.

I have already changed my password and my email password as well. I just need my account unlocked. Thanks

Ticket Ref No. 120903-004993 – Still waiting for help, ticket is properly prioritised. Account Hacked on 3rd September.

I got an email today (around 8 hours ago) telling me to visit this page https://account.guildwars2.com/recovery and enter all the details and verify. But this didnt work. Because its not a password issue. The Account Email / Name has been changed by the hacker.

I am still waiting for help. Pls respond. All the relevant info is in my ticket and its properly prioritised.

Thanks

GaileGray.9587:

Here is tonight’s update. As you can see, a whole lot of tickets have been addressed in this batch. We strongly believe that, except in cases where we need additional information, a large majority of the other issues that are in the queues now will be resolved by the end of the weekend.

— SNIP —

I hope that that’s true and I hope my issue is one of ‘em ’cause it’s OLD compared to most. My ticket was made on 08/23/2012 and I thought it would’ve been solved by now because I got the questionaire (and answered the questions) on 08/30/2012 but no… on 09/06/2012 I GOT THE EXACT SAME QUESTIONAIRE AGAIN.

Posting for my friend.

Ticket number:
120831-015265

Has been put as resolved by your post, but there is no additional information and he can’t log in with his regular account details again.

Posting for my friend again. Ticket number 120905-008933.
Had the email to verify login details and password but it didn’t work as it was a hacking issue.

Ticket number: 120826-007493

I’d submitted this ticket back on 8/26. I had used the Digital Deluxe Tome of Influence, and I received absolutely nothing as a result. I was representing my guild at the time as well, and the Tome just… vanished when I double-clicked it. It is not an issue of it going to the wrong guild or anything—it’s an issue of me not receiving one of the specific benefits I was wanting from purchasing the DD edition of the game. =/

Hello again.

Now I received a reply, but… No, the recovery didn’t help much. Now I’m receiving another error, as stated in attachment. Now how do I fix this?

I have done everything you adviced in the reply, yet nothing changed the error, although the banned error was away when I woke up & haven’t even done anything, so thank you for that. But so, the game wasn’t still working correctly, even though I verified the account with serial/account/character name and once again reseted my password to a longer complex one (random small and big letters & numbers). I even tried to disable
my e-mail authorization if that would help, but no.

The error says I am suspended until the matter of someone else can not anymore enter my account, but how do I know how long can this investigation last? Can’t you just let me play the game now that I have changed the password already? Plus, I cant go to put the e-mail authorization back up without passing the error in the login.

Reference numbers:

120906-006746
120906-004669
120904-005382

Where the last one is the earliest.

- Noppa

EDIT: Everything is working now! I got my access to my account back, and nothing has been taken. Except my character has moved to the Lion’s Arch. Hope everything will be fixed to you others too

Thanking the whole GW2 support team and especially you GaileGray for bearing our whining

- Noppa

GaileGray.9587:

Here is tonight’s update. As you can see, a whole lot of tickets have been addressed in this batch. We strongly believe that, except in cases where we need additional information, a large majority of the other issues that are in the queues now will be resolved by the end of the weekend.

120901-002179 Resolved.
120830-007345 Resolved
120831-006906 Resolved. Karma exploit issue — account is reinstated.
120827-009187 Resolved
120830-016639 Resolved
120830-018172 Resolved
120822-002717 Resolved.
120831-009379 Resolved. Karma exploit issue — account is reinstated.
120830-003200 Resolved yesterday.
120825-002495 Resolved
120831-007656 Resolved
120831-004357 Resolved – player had a typo in their login name.
120830-006425 Resolved
120831-011270 Resolved
120829-011451 Issues resolved on 9/3/12
120831-020256; 120903-009558 Resolved
120831-015265 Resolved – stolen account
120831-017385 Resolved – stolen account
120830-009375 Resolved
120829-007119 Resolved
120831-015962 Resolved
120831-007980 Resolved – Authentication problems .
120829-017006 Resolved
120831-021599; 120902-001379; 120905-005822 Resolved – stolen account
120828-008637 Responded today.
120829-007642 Resolved – stolen account
120831-015403 Resolved – stolen account
120831-009379 Resolved. Karma exploit issue — account is reinstated.
120826-011456 Requested additional information from the player. Can you confirm this is resolved?
120831-008189 Player’s account had been hacked – Reset password (a second time). Let us know if that did not help.
120831-012902 Tome questions; explained that influence cannot be moved or reimbursed.
120830-015908 2 accounts, linking issues; will be resolved soon.
120828-015981 Missing gem issue; still working on this issue.
120830-016564 Mislabeled as duplicate, issue reopened and assigned to German language team for resolution
120828-017417 Serial key stacking issue; solution offered yesterday.

This your having a laugh 30 case solved in 1 day and most of these are for cheaters that were using the Karma exploit, so they can go back and do the same. How many people you got working in support 1. If you need help e-mail me , Jesus i used to do more then that before dinner. Yet people who have done nothing wrong ,have to wait for weeks to get a look in. If it is true that 11,000 people were hacked and your only doing 30 people a day ,its going to be one hell of await

My ticket is running for 2 weeks now and still ticking

ticket 120904-009371 almost a week one reply which not even the bit helpfull, my account is hacked i just want to play.

Caedere.9427:

Ticket number: 120826-007493

I’d submitted this ticket back on 8/26. I had used the Digital Deluxe Tome of Influence, and I received absolutely nothing as a result. I was representing my guild at the time as well, and the Tome just… vanished when I double-clicked it. It is not an issue of it going to the wrong guild or anything—it’s an issue of me not receiving one of the specific benefits I was wanting from purchasing the DD edition of the game. =/

EXACT same thing happened to me.
Ticket Ref# 120828-001259 08/27/2012
Only responses I have received is a cut/paste “common support requests” answer that has NOTHING to do with my ticket!

Ahh the long wait.

Still without an account. I don’t have a serial code (no idea where it would be) and I doubt I deleted it because I still have saved (from April 10th):
Congratulations on successfully completing the registration process for Guild Wars 2!
The game client will be available shortly; we will send you an e-mail with a download link.
Your Guild Wars 2 User ID is:
————————-
This is a unique account identifier, consisting of a name and a randomly generated four-digit code. You’ll use it during the Guild Wars 2 Beta Event, on the Beta Forums, and in Guild Wars 2 after launch. The name and four-digit code will be your handle on the Beta Forums. The four-digit code does not appear in the game itself unless another player chooses the same name, in which case both your name and the four-digit code will appear.
Save this e-mail for reference! You may need to provide the game account information or your unique ID to a customer service representative to obtain customer support.
We’ll see you in-game!
The Guild Wars 2 Team
Would love to know what I need to do to get my account back since I can’t input a serial code…
Ticket:
#120905-000334 (Going on 6 days now)

Dear GW2 support
I’m writing from my gf’s account cause on mine i’m unable to use forums [no idea, why]
Since 2 days i get an error 122 along with 21 while logging in. When I asked my friend to try to login he got on my acc ‘transaction in progress’ [error 34 oO].
I know [unfortunately now] that i bought my serial from an unauthorized vendor and now i’m almost100% sure that his serials are from illegal distributor, BUT I cant do anything cause i dont have any statement from GW2. If you could just send me an email/answer to my ticket that OFFICIALLY this serial is stolen/bought with illegal credit card or so, so I could call my vendor or even go to the Police and prove the crime, cause noone will believe me that all is wrong cause i get an error while logging in.
I hope to get your answer asap

ticket id# [Incident: 120906-009439]

Regards

Hacked account, I need support help.

120902-016533

Ensir.1457:

This your having a laugh 30 case solved in 1 day and most of these are for cheaters that were using the Karma exploit, so they can go back and do the same. How many people you got working in support 1. If you need help e-mail me , Jesus i used to do more then that before dinner. Yet people who have done nothing wrong ,have to wait for weeks to get a look in. If it is true that 11,000 people were hacked and your only doing 30 people a day ,its going to be one hell of await

My ticket is running for 2 weeks now and still ticking

I don’t want to start a discussion in this thread, and yes, I know it’s frustrating to have to wait so long to be able to play the game again, but that response is ridiculous.
If you had been paying any attention to their daily updates, you’d know that they help more than 5000 people with login issues/hacked accounts every day. Those 30 are only the ones who posted in this thread who have a ticket that’s been open for (much) longer than 72 hours, and that have been helped since yesterday.

I don’t want to start a discussion in this thread, and yes, I know it’s frustrating to have to wait so long to be able to play the game again, but that response is ridiculous.
If you had been paying any attention to their daily updates, you’d know that they help more than 5000 people with login issues/hacked accounts every day. Those 30 are only the ones who posted in this thread who have a ticket that’s been open for (much) longer than 72 hours, and that have been helped since yesterday.

Maybe your response is ridiculous;
This situation is ridiculous…

There shouldn’t be tickets waiting longer than 72 hours…

In this thread there are more than 30 guys, they should help all of us and then thinking about other things

Wow, only 30 helped? Lol.
My friend is still waiting after a week. Also there are others who have been waiting even longer with still no help…

[Incident: 120905-001631]

My friend got an automated reply to his ticket referring him to the self help tool.

He can not use the self help tool because his account was stolen and the email address on his account was changed.

He has waited for days and this is the response you give? A useless, careless response?

Please take serious look at his ticket.

Name: Cheaptricks.2546
Ticket #: 120904-010157

Cheiron the Centaur.1829:

Ensir.1457:

This your having a laugh 30 case solved in 1 day and most of these are for cheaters that were using the Karma exploit, so they can go back and do the same. How many people you got working in support 1. If you need help e-mail me , Jesus i used to do more then that before dinner. Yet people who have done nothing wrong ,have to wait for weeks to get a look in. If it is true that 11,000 people were hacked and your only doing 30 people a day ,its going to be one hell of await

My ticket is running for 2 weeks now and still ticking

I don’t want to start a discussion in this thread, and yes, I know it’s frustrating to have to wait so long to be able to play the game again, but that response is ridiculous.
If you had been paying any attention to their daily updates, you’d know that they help more than 5000 people with login issues/hacked accounts every day. Those 30 are only the ones who posted in this thread who have a ticket that’s been open for (much) longer than 72 hours, and that have been helped since yesterday.

where is my help? my ticket is coming up on 9 days now since my account was supposedly hacked.

Xavian.7420:

My friend got an automated reply to his ticket referring him to the self help tool.

He can not use the self help tool because his account was stolen and the email address on his account was changed.

He has waited for days and this is the response you give? A useless, careless response?

Please take serious look at his ticket.

Name: Cheaptricks.2546
Ticket #: 120904-010157

See https://forum-en.gw2archive.eu/forum/support/account/Info-on-Old-Unresolved-Tickets/29667 (the 5th point)

Cheiron the Centaur.1829:

Xavian.7420:

My friend got an automated reply to his ticket referring him to the self help tool.

He can not use the self help tool because his account was stolen and the email address on his account was changed.

He has waited for days and this is the response you give? A useless, careless response?

Please take serious look at his ticket.

Name: Cheaptricks.2546
Ticket #: 120904-010157

See https://forum-en.gw2archive.eu/forum/support/account/Info-on-Old-Unresolved-Tickets/29667 (the 5th point)

It looks like a random work to me

need help: 120902-016533

Unreal Havoc.7590:

Hi Gaile.

A lad on the Official Playstation forums is having trouble with his account. He cannot log into the forums here to get support apparently so I offered to post his ticket information here for him in the hope he can get something sorted out.

What follows is the information supplied to me regarding his problem….

Original Ticket/Incident number is: 120830-009375 – was submitted on 30th August

GaileGray.9587:

Here is tonight’s update. As you can see, a whole lot of tickets have been addressed in this batch. We strongly believe that, except in cases where we need additional information, a large majority of the other issues that are in the queues now will be resolved by the end of the weekend.

120830-009375 Resolved

- Thank you both! That was me

Best of luck to everyone trying to get their own or friends ticket resolved- hopefully Gaile can help!

Hacked Account from 5th September

Account Recovery does not work, because Email bound to my account was changed.

120905-004759

Posting for my boyfriend, he was hacked, and his account name was changed on Monday, September 3rd and still hasn’t heard back from support. His ticket number is 120903-005926

Ticket Number: 120903-012118

Preordered the game, got to play the head start, 2 days later a Hurricane (Issac) hits my State in the U.S. and I lose power until September 3rd. When we get our power back I try to log on only to find out I am permanently banned for gold seeling, etc. At some point the email authorization was put into place and I have 12-14 attempts to log into my account from other countries. I have sent that information as well as provided everything you have asked for. I have not received any responses either.

We have a ticket from 8/26 and 8/28 that we still have had zero response on.

120826-012235
120828-021102

The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. Today I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested in the forums.

Essentially, two players – one being myself – used their Tome of Influence from the upgraded prepurchase for our guild. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.

In the ticket itself are further details including player tags.

I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, two weeks ago.

Two weeks without even a form letter regarding a real world money issue…. Please respond with something… We’re big fans, but the silence is deafening…

Thank you. Keep your chins up.

EDIT: To be clear. I may be frustrated, but I am certainly not irate. I understand that our issue is minor to those who still have never even had access, and I have faith that in the due process of time, our issue will be addressed. But it would truly make me feel better to at least have our issue acknowledged. And keep up the good work Gaile. The vast majority of us understand your role, and appreciate your dedication (and your patience). Thank you.

Cheiron the Centaur.1829:

Ensir.1457:

This your having a laugh 30 case solved in 1 day and most of these are for cheaters that were using the Karma exploit, so they can go back and do the same. How many people you got working in support 1. If you need help e-mail me , Jesus i used to do more then that before dinner. Yet people who have done nothing wrong ,have to wait for weeks to get a look in. If it is true that 11,000 people were hacked and your only doing 30 people a day ,its going to be one hell of await

My ticket is running for 2 weeks now and still ticking

I don’t want to start a discussion in this thread, and yes, I know it’s frustrating to have to wait so long to be able to play the game again, but that response is ridiculous.
If you had been paying any attention to their daily updates, you’d know that they help more than 5000 people with login issues/hacked accounts every day. Those 30 are only the ones who posted in this thread who have a ticket that’s been open for (much) longer than 72 hours, and that have been helped since yesterday.

So how many people were hack if they doing 5000 a day ? If my response is ridiculous whats yours, my ticket as been in for 2 weeks been updated and escalating to a Senior member of the Account Login Team to further assist me but still nothing. This is more then the 72 hrs and the ticket was done before all this blow up with accounts been hacked, so were is the excuse. So over the past 7 days seens the Hacks began 35,000 people have had they accounts stolen, tells me one thing somebody is lying at Anet say they came from another website or more like Anet was hacked and they keeping it quiet.

Today is 6 days without even an automated e-mail response on my ticket. Did it get lost or something?

120902-014190

I just want my serial code that I paid for applied to the account I wish to play on. I mistakenly created two accounts, one using my 3 day headstart code, and one using my serial code. I simply wish to continue playing on the account I used the 3 day headstart on. I’ve provided every single piece of information I can in the ticket. So why is it that I’ve been absolutely and completely ignored?

Account banned/hacked since Aug 29. Posting here to maybe see if maybe this will work, but I’m guessing it won’t really do too much.

My original Ticket:
Ticket Number: 120829-014001 Created: 08/29/2012

Just tired of being lost in the shuffle, or whatever it is that’s happening.

Still no progress at all, hacked since august 28,Original ticket:
120828-005968
latest ticket:
120904-009007

I’m in the same position as Jungo, much head-wall happened once i realized what I’d done, but at least I’m not the only one who did it -_-’
This ticket has all the information necessary as the game updates have suggested, except for the title which I cannot change.
# 120902-013802
Thanks for the great game Arenanet! I miss it and really wish I could play…

Permanently banned, self-help does not work, please help me
Ticket: 120905-004096

Edit: solved on 120910

TICKET REf #120908-005767
Subject: Hacked account , email got changed. I can no longer access my account. It no longer exist
Date created- September 8, 2012
My husband account got hacked, the email got changed. Last known time that he actually log in was around 2.30am EST, when the maintenance was about to happen. (from what he tells me)
Got an email saying, Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account
Now his email is no longer an existing account, should he re-create his account or wait it out?
~Pallu

I am posting here because I am awaiting a resolution from a ticket from Aug 30th. I have had a few seperate issues, one with gem billing and another with an account ban.

I originally submitted the gem billing issue on August 26, Incident: 120826-011612. Since then I have also had an issue with my account being banned, so I submitted another ticket updating on August 30 to include that issue as well, Incident: 120831-002045. The billing issue was resolved, but both tickets were closed despite my account ban appeal still awaiting a response. I wonder if having two issues on one ticket wound up causing the 2nd issue on it, the ban, to get overlooked.

I have since responded with another ticket on Sept 5, Incident: 120905-010453, and am still awaiting approval of the ticket, since I had to resubmit the issue to try and get it resolved. I have also updated the other ticket that included both the ban and the gem issue on it.
I am not sure if posting here will help, but I have been waiting a week and can hope you will expedite the process.

GaileGray.9587:

Here is tonight’s update. As you can see, a whole lot of tickets have been addressed in this batch. We strongly believe that, except in cases where we need additional information, a large majority of the other issues that are in the queues now will be resolved by the end of the weekend.

120901-002179 Resolved.
120830-007345 Resolved
120831-006906 Resolved. Karma exploit issue — account is reinstated.
120827-009187 Resolved
120830-016639 Resolved
120830-018172 Resolved
120822-002717 Resolved.
120831-009379 Resolved. Karma exploit issue — account is reinstated.
120830-003200 Resolved yesterday.
120825-002495 Resolved
120831-007656 Resolved
120831-004357 Resolved – player had a typo in their login name.
120830-006425 Resolved
120831-011270 Resolved
120829-011451 Issues resolved on 9/3/12
120831-020256; 120903-009558 Resolved
120831-015265 Resolved – stolen account
120831-017385 Resolved – stolen account
120830-009375 Resolved
120829-007119 Resolved
120831-015962 Resolved
120831-007980 Resolved – Authentication problems .
120829-017006 Resolved
120831-021599; 120902-001379; 120905-005822 Resolved – stolen account
120828-008637 Responded today.
120829-007642 Resolved – stolen account
120831-015403 Resolved – stolen account
120831-009379 Resolved. Karma exploit issue — account is reinstated.
120826-011456 Requested additional information from the player. Can you confirm this is resolved?
120831-008189 Player’s account had been hacked – Reset password (a second time). Let us know if that did not help.
120831-012902 Tome questions; explained that influence cannot be moved or reimbursed.
120830-015908 2 accounts, linking issues; will be resolved soon.
120828-015981 Missing gem issue; still working on this issue.
120830-016564 Mislabeled as duplicate, issue reopened and assigned to German language team for resolution
120828-017417 Serial key stacking issue; solution offered yesterday.

Hello!

My ticket from 05 September:
120905-004759 (Hacked account/Recovery does not work, Email has been changed)

Posting on behalf of my hacked friend who has been waiting PAST the 72 hour time period to get his account back. The email was changed, you know the story.
120908-001475 Ticket~
Azron.7123 Name~
((THE OLDEST THAT I CANCELED BECAUSE IT DIDNT GET A REPLY IS THIS 120906-010451))

120831-000675

Banned for “exploiting” (not sure what) after unauthorized access to my account on August 30th. Been waiting 8 days (thats 192 hours) for a resolution.

Ensir.1457:

GaileGray.9587:

Here is tonight’s update. As you can see, a whole lot of tickets have been addressed in this batch. We strongly believe that, except in cases where we need additional information, a large majority of the other issues that are in the queues now will be resolved by the end of the weekend.

120901-002179 Resolved.
120830-007345 Resolved
120831-006906 Resolved. Karma exploit issue — account is reinstated.
120827-009187 Resolved
120830-016639 Resolved
120830-018172 Resolved
120822-002717 Resolved.
120831-009379 Resolved. Karma exploit issue — account is reinstated.
120830-003200 Resolved yesterday.
120825-002495 Resolved
120831-007656 Resolved
120831-004357 Resolved – player had a typo in their login name.
120830-006425 Resolved
120831-011270 Resolved
120829-011451 Issues resolved on 9/3/12
120831-020256; 120903-009558 Resolved
120831-015265 Resolved – stolen account
120831-017385 Resolved – stolen account
120830-009375 Resolved
120829-007119 Resolved
120831-015962 Resolved
120831-007980 Resolved – Authentication problems .
120829-017006 Resolved
120831-021599; 120902-001379; 120905-005822 Resolved – stolen account
120828-008637 Responded today.
120829-007642 Resolved – stolen account
120831-015403 Resolved – stolen account
120831-009379 Resolved. Karma exploit issue — account is reinstated.
120826-011456 Requested additional information from the player. Can you confirm this is resolved?
120831-008189 Player’s account had been hacked – Reset password (a second time). Let us know if that did not help.
120831-012902 Tome questions; explained that influence cannot be moved or reimbursed.
120830-015908 2 accounts, linking issues; will be resolved soon.
120828-015981 Missing gem issue; still working on this issue.
120830-016564 Mislabeled as duplicate, issue reopened and assigned to German language team for resolution
120828-017417 Serial key stacking issue; solution offered yesterday.

This your having a laugh 30 case solved in 1 day and most of these are for cheaters that were using the Karma exploit, so they can go back and do the same. How many people you got working in support 1. If you need help e-mail me , Jesus i used to do more then that before dinner. Yet people who have done nothing wrong ,have to wait for weeks to get a look in. If it is true that 11,000 people were hacked and your only doing 30 people a day ,its going to be one hell of await

My ticket is running for 2 weeks now and still ticking

Honestly, I feel that I have a lot more faith in the support team. Now that I know they are doing it in chronological order, while taking care of support tickets for various other issues aside from account-related.

I was only concerned because I thought that they were only prioritizing hacked account tickets, and taking care of easy tickets on the side.

But now that I can see where I stand in the assistance, I am relieved.

120902-013528 (my boyfriend’s ticket for his overlapping accounts)
120902-016895 (my ticket for my overlapping accounts)

I’m still a couple days away, but waiting for my turn is making me run in circles = O.

Hacked Account [Incident: 120903-012959] My roommates account was hacked on Monday (He hasn’t been on since so he was probably banned). The self helper isn’t working for him because the hackers changed his account name (The email he registered his account under is no longer a registered email). He’s run everything he can think of through the self helper and it doesn’t seem to be helping.