Guild Wars 2

Kal Spiro.9745:

Groonz.7825:

Now as the OP mentioned weekend players there are only 9 days that fall on Saturday and Sunday. That only gets them 32 baubles.

First off it’s 8, because it started on the 3rd, not the 1st. Counting the expected 250 baubles it’s also 8.

8 times 8 is 64, that’s a weapon skin with bubbles to spare. So even if they can only play on the weekends they can still get a weapon skin. Obviously people with more time can do more, and get more, but this is how things should be. They’re not left out.

I’m a little upset with myself for not seeing this ridiculously glaring mistake right from the start.

And again you miss the point and make my point at the same time.

Yes you can get A skin. However you say “those with more time can do more and get more but this is how things should be”.

The current setup this quote is 100% not true. A player with a few minutes a day can get 3-4 Skins for around 7 hours of play total.

A weekend player who divided their days into 4 would end up spending 48 hours of grinding to be able earn the same skins.

So the way it is, people who play less are rewarded more.

W1z1 and W1Z2 did not work for me yesterday. I did them in order and figured I “must have missed one” and then for w1z2 had the guide and video sitting on my ipad going step by step and no result. Repeated for W1z1 since it is relatively fast and still no reward.

Great use of a couple hours.

Kal Spiro.9745:

Sorry, but if someone can’t spend even 15 minutes on the game any day of the week what do they expect exactly? For most things a Weekend player who can only muster up a handful of hours isn’t going to be able to fully experience the content. That is just a thing.

But if they have all that time, and it really matters then push through. Get as many baubles as you can manage to convert into bubbles. If you can do a run in 15, even without the bubbles you should have enough extra baubles to offset the difference and get at least one weapon.

Why anyone would even need every skin is beyond me. I’m going for two World 1 Tribulation pistols because they’re kind of neat for my thief and I can potentially get them in a day each, but of the rest I could care less. I do plan to buy a hammer for my guardian cause he’s Asura, but that’s it.

You are missing the point. No one is saying that they don’t want to put in the time, but for many people the daily time is not possible.

And lets say we use your 15 minutes example. 15 min/8 bubbles/day. That means it would take 7 days to get a skin. At 15 min each that is 105 minutes for a skin. For someone who has real life responsibilities and can’t log in daily, the same skin would take 10-12 hours to earn.

So you would put in a sixth of the effort for the same reward. A reward that is account bound, vanity only, meant to be fun and funny, not able to be bought with gems, etc.

Plus the days I do get some time, I like to play with my kid in game, and she likes to..I don’t know, see the world and play the game. I bought her the skins she wanted as she is a clumsy oaf of a child and can’t jump worth beans.

Anyway, there shouldn’t be a system in place where more effort = less reward. Thats what this change created.

The “bauble nerf” is killing SAB for those of us willing to put in the time to earn skins, but who can’t spread that time out once a day every day for a month. The new changes mean I can’t play SAB for say 5 hours on a weekend and get the same rewards as someone who spends 30 minutes a day for 5 weekdays. They spent half the time playing it but have 80-100% of a skin, where I would have 20-30% of a skin. At the end of the month the daily 30 minute player would have 4-5 skins easily, while I would have played twice as many hours and earned 1.

It really hurts the effort=reward concept.

I am not sure I understand the nerfing of the baubles from dig sites and chests as opposed to making them character restricted instead of account. These skins are vanity only, not avail in the pay store so there is no financial loss, and meant to be fun. A heavy time gate is not fun and discourages players like me who have things like families, jobs, kids, battleaxes chasing them with frying pans when their eyes go googly at the sexy neighbor with her miniskirt and beehive hairdo… I lost focus there for a second….

The skins have gone from easy to get if you put in the time, to not really worth the effort.

The average player can’t finish world 2, and if they can they can’t do it fast enough to be worth it to work towards a skin.

So that leaves us world 1. A quick run through gives you 6 chest drops and enough to buy 1 or 2 from Moto. With the bonus one lets say that gives you 8 per day. Yes you can get a few skins in a month this way if you play every day, but that means most of us can’t do anything else with limited hours of play. However, I could take time on the weekends and grind through to earn my skins like I did last time on my alts, but with 1/day/account that is not possible.

The fastest way to get baubles is to grab the first 50 or so in level 1, which takes about 3 minutes from time to click on the npc to start the zone. Assuming you instant port out and click to restart that is 15 minutes per 1 or 10.5 hours per skin (on top of the first complete run) if you try to grind it out. Add zoning time etc and you are talking about 11-12+ hours plus the time for the initial run of non-stop farming. Since you can only do one initial run you could not farm more than 1 skin per day even playing nonstop for 24 hours.

The problem is that many of us would play through with alts for the drops, but there is absolutely no reason to now. Grinding is worthless and even if I try to dedicate the time to earning them, I can’t since I would have to do it on a couple days. It is faster to post around to world bosses each night and then buy the skins while getting other drops, money, and crafting items. Basically, this change has made boss farming like people do every day the most effective way to get the rewards from this content.

Please reconsider this change for the next round.

Thank you trolls for continually missing the point. Yes it is my job to keep my email secure not anets. I have done that and up until their response had no indication or suspicion that anything could be wrong. The email is accessed on 3 machines. All three monitored. All 3 secure. Anet has said “prevent future banning a by securing your email”. I have no evidence of any break in security, they either told me the wrong thing or have important info.

I know you want to be a mod, but this is the account issue forum. Not sure how this would not fit here. They tell me my account is banned, they tell me its back, they tell me my account is compromised, I look for more information about my account. I looked at the other forums and can’t find one more appropriate. Thanks again for your help.

I don’t know how much reading into it is involved

To make sure this problem does not happen again, we strongly recommend you to create another email account just for Guild Wars 2 with a secure password and reply to this message so we can change it for you. You would need to create a secure and unique password for both your email and your Guild Wars 2 Account.

That is pretty blatant. I was wrongly banned for botting. Those instructions would in no way prevent a false botting ban from happening again. 100% it implies they know I was compromised and to prevent a future ban I need to create a new email, new passes, and connect to GW a new way. How does that address botting? What am I reading in?

Thank you again for trolling Zaken.

Again, Anets reply to me indicates they have evidence of a break in to my account. So evidence of a federal crime.

options

1- They have that evidence

2- They sent me the wrong response

if 1- They have information and I need to know how to obtain it, or how to have the legal department obtain it. So therefore the ticket and post. Their corporate phone number is not in service so that was not an option. Very simple.

if 2- They provided bad information but my account is safe, cleared, and there is nothing to worry about. They tell me so and then I can just worry about getting correct information rather than legal issues.

If you have no useful information for the thread and just want to troll, please stick to other threads. I know you post your opinions a lot, but this is really an anet issue requiring actual facts and information, not a forum troll opinion issue.

tolunart.2095:

They will release information to authorized agents of the appropriate legal agencies who provide warrants or other legal documents requiring their assistance with an investigation, not to private citizens such as yourself. If you have real evidence that your email account has been compromised, contact the proper authorities and provide them with all information you have, including the material you received from Arenanet. It will be their job to follow up on the information and contact Arenanet if necessary. It is not your job to do so and you should not expect any more information from them than you have already received.

Which is why I am requesting the material from Anet, such as contact number or address for their legal department.

I don’t care if they give me the IP/log info directly, I don’t know what to do with it personally. But I do need to know who needs contacted.

I do know that the main number on their website is not in service, so I can’t get them there.

If lucky they can tell me this was a mistake and they have no evidence of hacking or compromise, but I have to take the most conservative approach here. Assume what they said is real, they have info, the police and hospital can pursue it at their discretion. However, who do they contact?

Thank you for your opinion Zaken, but if you read the TOS and User agreements they specifically state they will provide information and assistance for law enforcement and int he event of criminal activity.

If it was a standard response for hacked accounts why would it be sent to me?

As for a work email and gaming, why would I not use a secure, paid, monitored, and supported email system for personal and private business? Lets not try to troll and derail. Again than you for your opinion.

This is the ticket number as well
121101-000102

I don’t know why BBS code never works for me on this site…

Several days ago I received a wrongful ban for botting. Thankfully tonight my account was restored. Unfortunately the reply I received alludes to violation of US federal law, and possible protected health information being stolen.

I have posted the response and my reply. I am hoping Gaile or someone sees this soon as the que takes days and I would like to be able to tell the hospital security team something in the AM.

[b] Response Gonzalez via Email 11/02/2012 07:08 PM
Hi REDACTED,

Thank you for being patient while we were working on your account! We received all your tickets and I would like to let you know that our support system does work and we are replying back to players as soon as we can. We hope you understand.

I am happy to inform you that we have successfully restored your account access. You should now be able to log in using the following information:

Account Name: REDACTED
Password: REDACTED

To update your Guild Wars 2 password to something new, login using your current information at https://account.guildwars2.com/ and follow the steps below:

1. Click on the “Edit Profile” link on the left hand side of the page.
2. Under “Change Password,” enter the current password, as well as a new password in the New Password and Confirm Password fields. (Please do not use the same one that you previously used)
3. Click “Save Changes” to complete the password change.

To make sure this problem does not happen again, we strongly recommend you to create another email account just for Guild Wars 2 with a secure password and reply to this message so we can change it for you. You would need to create a secure and unique password for both your email and your Guild Wars 2 Account.

Also, be sure to read the important information provided by the link below to help ensure the security of your account:
Title: Security FAQ
https://guildwars.custhelp.com/app/answers/detail/a_id/993

If you notice any missing items, we are currently technically unable to provide restorations or any direct assistance in reclaiming what was lost. We understand that you may have become attached to the characters that are missing items, so to get you back on your feet and playing once more we would suggest seeking out the ‘Renown Heart’ NPCs that have had their tasks completed. They tend to provide useful gear for small amounts of Karma.

If there is anything else you need assistance with, please contact us back.

Best regards![/b]

This is scary! Not a good thing at all.

My reply is

[i] Customer REDACTED via CSS Web 11/02/2012 08:08 PM
That is good and bad news.

While I am happy about this I am a bit confused and concerned. My account was banned for botting and I assumed was picked up as a false positive by an automated system. I was hoping to find out what to do about that to prevent it happening again.

What your reply implies is that I have been hacked and my email compromised. This is a much more serious situation than a game account. Hacking email is a federal crime and I have sensitive medical information in my email for dozens if not hundreds of patients. If my email has been broken into this needs to be pursued. My computers are clean of keyloggers, viruses, and rootkits, at least as far as McAffee, AV, adaware, and my IT dept can find.

I have already changed my email password (which is done every 2 months anyway) and will be speaking to the hospital computer security, HIPAA officers, and the department legal staff in the AM.

My question is how do I go about getting information from your company about the log ins. Any log in attempts, times, and IP addresses would be at the very least needed. I realize most likely this is likely a problem out of US/EU/Canadian jurisdiction, but if any of the access attempts are in a first world country that can provide a starting point for the legal team. Can you provide this directly? Do I need to send a request via our lawyer to Anet or NCsoft? If so what is the address or best contact information for your legal department or is Gaile Gray the best person?

I am hoping you can tell me this reply was an error, but I need to gather any information asap.

I would be happy to discuss this on the phone if needed, I can provide contact numbers via email, PMS, or through the support system. [/i]

Thank you for any help you can provide.

Gaile Gray.6028:

I agree that we must improve the response time on tickets. Most people do get a response from an agent in a short time, but it can take a few days to do the research that allows the team to reinstate the account (or determine that it must remain closed).

Improving response times — especially related to the appeal of an account that was compromised, misused, and terminated — is a top priority!

A larger issue is simple communication. Players have no idea if their petition is even being seen. A simple response of “Hi, this is CSRAwesomesauce, we are sorry for any possible problems, we are looking into the issues of your account and will keep you updated. It may take 2-3 days. In the meantime we would be happy to help with any questions”.

As it is now, all we have is an automated response and a forum full of people with long waits and unresolved issues with no idea that anything is being done.

It is understandable that it takes time to resolve some things. But this is actively harming customer relations.

Simply letting people know they are being helped alleviates alot of the problems you have created. It is basic customer service.

Thank you for talking about the false positives, and its good to hear it is low, but as the above poster mentioned, the extreme wait times in complete limbo is where the problem is. Some of us missed out on the end of a one time event at no fault of our own. On top of that we still have no idea if we are even being reviewed. There are no contact numbers, no response from support, and it comes off as kind of hopeless. All getting a false ban and slow/no response says to me is that I am glad I held off on buying gems for the upgrade. Any real money put in is at risk of being tossed in the trash with no recourse, no warning, no info, and no guarantee that it will ever be fixed. I have bought things from the gw1 store multiple times but I really can’t see myself making that risk here. Luckily I can trade gold for gems and eventually upgrade, but with my playtime and style, it’s going to be a long long time for the 20 or so gold.

I guess my only other question is how can we know we won’t be falsely banned again? Will someone tell us “oh, you are in a guild by yourself, we ban that”. Could that be my problem? I have a 1 person guild named “bank” that I have been working towards opening a vault just for my use. I have 1 level 80 with crafted gear a bunch of low alts and maybe 4 gold. Maybe 10 emails with exguilies ever trading wood or a specific dye. No money sent. I always play the same times, weeknights after work, usually after 7 and then when I can on weekends. I take long times out of the game with real world things, when a botter could just run everyday. I don’t even farm things. I go heart to heart event to event and hit all the markers. I rarely stay in one area unless there is a crowd and I can mooch fast event exp/cash.

I can’t figure out what would make this happen. Will I be told so I can make sure it won’t your next automated scan? The trust has really died.

121031-000146 three days no response falsely banned for botting. Have heard nothing.

No, I am demanding that I am at least given an indication what is happening, why its happening, and good faith showing that a human is actually involved. You know, the basics of good business and CS.

There may well be something they are trying to figure out, but I have never had any evidence that a person was involved. No notification of banning, no response to tickets, no anything.

If it takes time to look at things, great, tell the customer what you are doing and why. Don’t do this useless crap of “oh, you noticed we screwed up…see you in a 24-48 hours (at least, or a few weeks)”

Yeah Zaken, that seems to be the only fast CS I have seen.

Yes, it doesn’t change reality, poor customer service is the reality. It doesn’t make it a good thing, or something to be praised.

Wow, there is a forum bug too! That is some weird repeating and formatting!

<strong>They have recently begun banning botting/RMT accounts in waves of several thousand at a time. There are a lot of people who engage in behavior that may or may not cross the line into botting, people who engaged in RMT as a “joke” and learned that Arenanet takes these matters seriously, people who were associated with RMTs and bots accidentally and were banned by mistake. Not to mention hundreds of genuine bans that people are trying to get overturned in order to empty the account of the gold/items they had collected before the ban.

If they ban 10,000 accounts and have an error rate of just 1% then that’s 100 innocents banned by mistake.</strong>

I would love to see their actual error rate. Theoreticals are wonderful. If their false positive rate is 50% that’s 5000 banned by mistake! No real numbers there to use. Bots should be banned, but this stinks of automated software.

<strong>All bans are reviewed by a human but they can’t tell everything about what’s going on from a glance at the reports. </strong>

I can’t imagine what kind of report they could have seen that even remotely looked like botting. I would love to know what kind or review by a human happened.

<strong>Did you follow a group of bots and join in their activities? </strong>

Not unless I passed through them on the way to an event/waypoint/heart.

<strong>Did you stand for hours in one spot and “farm” the same event over and over? Were there bots there too? Engaging in bot-like behavior makes you look like a bot.</strong>

Nope. I did stand in town while I put the kids to bed though. Right next to the merchants!

<strong>Did you joke in chat that you’ll sell a legendary precursor on eBay? Did you respond to a gold seller’s email only to get several more emails in return? Did you engage in a direct trade with someone for items that cost much less than buying them through the TP? Was someone from your guild hacked and turned into a bot? </strong>
Nope, nope, nope, and I am the only member of my guild, I am trying to earn a personal guild bank, so…nope.

<strong>Acting in a way that makes you looke like a RMT scammer, associating with a scammer even without realizing it, making comments that – even if you weren’t serious – give the impression that you are doing these things, all can come back to bite you.</strong>

Good thing I was busy playing the game in my limited time and not doing those things.

<strong>Most innocent bans were done because someone got hacked and their account was turned into a bot or utilized in some way by RMT scammers. The account is locked until the issues can be sorted out, and it’s more complicated than one person saying “this is my account, give it back.” What if the RMT scammer is also trying to reclaim the account? After all, he has several gold and items still on the toons that were locked and he wants to transfer them to somewhere else so he can sell them.</strong>

Well if they were doing that they were very careful to never log on while I was online, never move to a new location, never spend or buy anything, and never earn any exp.

So.. pretty unlikely.

So.. pretty unlikely.<strong>The matter is further complicated by the fact that most people do not tell the whole story. Many of the protests are from people who know very well that they engaged in bannable behavior but don’t think that Arenanet can “prove” it. Even if there is only a tiny chance that the account will be unbanned, it’s still a chance, and failure will not result in the account being “more banned.”</strong>

So.. pretty unlikely.<strong>The matter is further complicated by the fact that most people do not tell the whole story. Many of the protests are from people who know very well that they engaged in bannable behavior but don’t think that Arenanet can “prove” it. Even if there is only a tiny chance that the account will be unbanned, it’s still a chance, and failure will not result in the account being “more banned.”</strong>So, because some people are scum, punish other people?

So.. pretty unlikely.<strong>The matter is further complicated by the fact that most people do not tell the whole story. Many of the protests are from people who know very well that they engaged in bannable behavior but don’t think that Arenanet can “prove” it. Even if there is only a tiny chance that the account will be unbanned, it’s still a chance, and failure will not result in the account being “more banned.”</strong>So, because some people are scum, punish other people?<strong>Arenanet staff did not create these problems, and they are doing everything they can to solve them. But if people didn’t submit multiple tickets, lie to the support agent about what they did, or submit tickets when they know they are guilty, things would go much faster and smoother for those who were banned by mistake.</strong>

So.. pretty unlikely.<strong>The matter is further complicated by the fact that most people do not tell the whole story. Many of the protests are from people who know very well that they engaged in bannable behavior but don’t think that Arenanet can “prove” it. Even if there is only a tiny chance that the account will be unbanned, it’s still a chance, and failure will not result in the account being “more banned.”</strong>So, because some people are scum, punish other people?<strong>Arenanet staff did not create these problems, and they are doing everything they can to solve them. But if people didn’t submit multiple tickets, lie to the support agent about what they did, or submit tickets when they know they are guilty, things would go much faster and smoother for those who were banned by mistake.</strong>Alternatively, they could actually review the cases and make kitten sure they are banning real bots. They could also have a functional system that lets you know what is happening. They could also have sent some sort of notification that this happened rather than me discovering it trying to log in.

So.. pretty unlikely.<strong>The matter is further complicated by the fact that most people do not tell the whole story. Many of the protests are from people who know very well that they engaged in bannable behavior but don’t think that Arenanet can “prove” it. Even if there is only a tiny chance that the account will be unbanned, it’s still a chance, and failure will not result in the account being “more banned.”</strong>So, because some people are scum, punish other people?<strong>Arenanet staff did not create these problems, and they are doing everything they can to solve them. But if people didn’t submit multiple tickets, lie to the support agent about what they did, or submit tickets when they know they are guilty, things would go much faster and smoother for those who were banned by mistake.</strong>Alternatively, they could actually review the cases and make kitten sure they are banning real bots. They could also have a functional system that lets you know what is happening. They could also have sent some sort of notification that this happened rather than me discovering it trying to log in.Anet did create this problem. This is 100% a wrongful ban. They should be the ones to fix it in a timely manner.

As it is, I just feel like I have been robbed. They took my money and then removed my access for no violation.

So.. pretty unlikely.<strong>The matter is further complicated by the fact that most people do not tell the whole story. Many of the protests are from people who know very well that they engaged in bannable behavior but don’t think that Arenanet can “prove” it. Even if there is only a tiny chance that the account will be unbanned, it’s still a chance, and failure will not result in the account being “more banned.”</strong>So, because some people are scum, punish other people?<strong>Arenanet staff did not create these problems, and they are doing everything they can to solve them. But if people didn’t submit multiple tickets, lie to the support agent about what they did, or submit tickets when they know they are guilty, things would go much faster and smoother for those who were banned by mistake.</strong>Alternatively, they could actually review the cases and make kitten sure they are banning real bots. They could also have a functional system that lets you know what is happening. They could also have sent some sort of notification that this happened rather than me discovering it trying to log in.Anet did create this problem. This is 100% a wrongful ban. They should be the ones to fix it in a timely manner.

As it is, I just feel like I have been robbed. They took my money and then removed my access for no violation.I should not have to wait weeks to fix this, if it ever happens. This should be a fast same day fix.

Well if that is the problem maybe they should have a system that works or at least lets people know a human has or will see the problem. A simple phone system would be obvious rather than an archaic “maybe we see it”. If that is how people get through I will have to do the same.

It did give me a chance to look back and realize I never received a reply or any help on my HOM bug at launch. They just closed that ticket. Yay! Luckily that one resolved itself.

And it’s now past 5pm pst where I assume they are based. Now a company SHOULD have 24 hr live support, but I am guessing that they don’t.

After the kids are in bed I guess I need to go submit fresh tickets since mine has been skipped. Will also have to create them for not receiving the Halloween achievement for their screw up.

Wow. That is a pretty definitive statement. At least. Unfortunately https://forum-en.gw2archive.eu/forum/support/account/Ticket-continually-being-marked-as-Duplicate-Patcher-Hard-lock/first#post599856 shows some people are getting same day fixes.

Who is lying?

That post is a month old from a high problem time when they were expanding. There should be no way it is current

That’s great. Grats on jumping all of us and getting a same day fix.

24-48. Typo. 12-24 would make sense, still be poor, but make sense.

Where is that 12-24 hours from? Is it current? Is it the same for all problems? If so why?

That doesn’t say to me it has made it to anyone, is in a que, will ever be seen.

All I know is there is no reply and posts of people waiting weeks. Doesn’t sound like the system works.

Actually, all evidence points toward it being broken. No reply or response, no activity, must not work.

What is the current turn around time for a ticket? I am one of the many people who seem to have been wrongly banned for botting after the update last night. The only CS I have seen was to close a previous thread I posted in.

Having no communication is very poor CS especially in alive game with time sensitive events.

Would it be better to start calling (425) 462-9444 the main number directly and ask for help and or start making duplicate tickets? I know this could in theory back things up for others, but I have no evidence that my ticket isn’t lost in limbo or broken.

I am pretty sure everyone knows that definition. That’s different than being afk in town 20 minutes putting your kids to bed.

Great. No reply as of yet to my ticket and I just saw the post saying that phase 4 will only be for 24 hours. The first time I have ever done everything for a special event since uo, and I will likely be in limbo unable to get flagged for the “log in” achievement.

So happy.

Just got booted and banned for botting. How does this happen and how do I get my account back. The logs will pretty clearly show I have never even farmed an area much less botted.

Is this some player report system (which would be a bad thing) or is it a broken automated system?

How do I get this fixed or will I be missing out on the last events tomorrow?