High Ranked players & Commanders hacked [Merged]
in Account & Technical Support
Posted by: Nalukai.8946
in Account & Technical Support
Posted by: Nalukai.8946
part 2;
This is the message I sent via new ticket upon access this morning;
thank you for restoring access to my acccount.. are you guys looking into how my account is being compromised with a mobile authenticator? once again i was wiped and this is becoming ridiculous.. i have had no phishing emails or anything, my passwords are upper/lower case with numbers and all measures have been taken to prevent this including spyware/keylogger detection and still this hacker is getting on my account. gaile gray said something about account rollbacks and i would like to request one. twice hacked in one week is crazy especially with authenticators. out of 12 years of online gaming this is the only game i have ever been compromised in.
and this was the “bots” response;
Response Rivas via Email 11/27/2012 09:25 AM
Hi *******l!
We are more than happy to know that everything is working properly for you now. Also, we verified the information in your account and everything is working now. In this case if you want to improve the security in your account you could use this tips:
link
Security FAQ
link
We hope this information is useful to you. If you have any further questions or concerns, let us know. See you in Tyria!\
To me it seems that they know what is going on and completely dodging responses at this time; NO everything is NOT working for me right now; you put a band-aid on the wounds and sent me packing.. Happens to me twice in the same week? shame on YOU!
Also I found this out which could be a very nasty password backdoor bug; when they sent me the new account recover pass to log in; I changed it to something off the wall immediately. That was this morning.. Tonight I was able to log in to gw2 with that exact same pass they sent me… but I had to log in to the website under the new pass I changed it to.
To me whats fair is fair… and support dodging something on this level without giving a legitimate response and sending you back to links and FAQs is unacceptable.. I’m not a pro at this game; but I built my own rig and have been playing online games since 99 and this kitten ain’t flying in my book. Some of us know how to prevent things like this happening, so don’t take our responses like a grain of salt with the majority.
in Account & Technical Support
Posted by: Nalukai.8946
part 1;
Here is my story;
I have been in the game since the pre-order head start weekend in August. I play solo or with a select group of ppl I formed a clan with here that I have played with through gw1 off and on for over 8 years including other games. I managed to get my ranger to lvl 80 and solo’d through with 100% map completion and 400/400 crafting with no problems at all until the lost shores patch came up. Mind you I am not currently part of any other website as I only lurk them for builds and such for pvp/wvw. The day the lost shores event came up, I was unable to log into my account giving me the standard error code for wrong password/email. I request a password reset from that and it failed. I thought it was a glitch which was ok.
The next morning I got paid from work and noticed a significant lack of funds in my bank account.. I had 5 charges pending; 50,50,50,50,35; I knew with the overtime working as an EMT I was scrounging around the net trying to figure out what was bought; until I looked at the prices on gems for guild wars; sure enough the bank did a retro log and found out that i had 235 dollars worth of gems bought within 5 minutes and they froze access from any more transactions from that one spot. I had my debit card wiped( still awaiting another one which sucks) and a fraud report filed.
I put in a support ticket which took 3 days to get a response plus a phone call saying my account was compromised and the funds were to be refunded to me within 5-10 days. Note that I did have the mobile authenticator linked to my account. CS dodged my response to that.
After almost 5 days I finally gained access to my account and found it to be fully wiped naked except the lvl 80 was geared with explorer stuff and geared for farming.. with an entire stash of salvages.. I spent hours calculating what the hacker had sold to the trading post on my own account and it totaled to be about 110 gold plus the real money that was taken. They restored the account and gave me a message that we cant replace anything you need to go to karma merchants blah blah. okay 1 time shame on me;
4 days later of aggressive farming on cursed shore just to get stuff to make me competitive with the guild again, plus some very generous handouts from guildmates; I get home from work and get the same error code password not working- mind you this is with a brand new linked mobile authenticator. Managed to do a password reset and logged in no problem; I was still in the same place with all my things. I went to change my pass once again on this site and looked at security and noticed there were different IPs on my account; I back-traced those accounts to Beijing, China so I banned the entire subnet on my router. the next morning I woke up I got the same error code and was completely locked out of my account in game and online… password reset function was not accessible as well.
Yet I put in another ticket telling them about I was hacked again twice in the same week with mobile authenticator and very unique passwords that are max length upper/lower/num/symbols etc. and support is completely dodging a legitimate answer right now.
lvl 80 sylvari ranger 100% map completion 400/400 transmuted exotics( havent messed with dungeons yet other than storyline) multiple uncommon/rare dye combos; i love my look cant say id upgrade it.
ive moved past this down but ppl like Dargron are totally missing my point in this;
dargron said;
Siege placed near Vistas isn’t there to intentionally grief. It’s usually there because it’s strategically advantageous for it to be there.
there is nothing strategic about placing a 10000lb ballista on a 1 foot wide plank 500 foot up in the air on top of a keep. in reality the plank wouldn’t even hold that ; its done on purpose to prevent you from getting a vista. its 101% percent a troll move and needs to be addressed because its happening more and more- especially when ppl know they are about to lose a keep. can disagree if you want but i promise you; more of me in the game feel this way than the ones fighting it in the forums. im out you can close this topic.
i gotcha; it ticked me off because i was at 99% map and this was only vista i lacked to complete 100% topic over now; but not really.. this issue of teams putting ballistas on high vistas needs to be addressed because it is done on purpose to prevent you from getting them. it has no value at all in this game but to troll; since its within the walls and cant target anything anyways…. it has a wide area of use from at least 20m away that is why they do it because of the area you F you cannot access anything else but that.
at nysta you are missing the point of this while being a jerk in the process; when you spawn a ballista at the high vista point inside a keep that is troling and griefing; there is nothing about taking over a keep involved in it; it was done on purpose to prevent once the keep was taken over for you not to get the vista. im trying to make a point here so dont be a prick and troll something that needs to be addressed.
its not rude its frustrating… people are making seige weapons on top of vistas preventing you from getting htem; how is this OP so hard to understand? and they are NOT destructible this was an area in a keep we just got that the blue team took from the red; and we are green team; the blue team laid down this seige on the top of the garrison to make it impossible to view the vista. this has been going on quite a while in several games and im surprised noone has addressed this yet. i mean really? what more info do you want man? you didnt really have to read between the lines in the first post to actually understand what im saying? sorry if this post comes off rude but i am quite perturbed at the moment
thank you captain obvious; what these ppl are doing is going up on the keep vistas and building seige weapons so once they dont control the fort anymore instead of getting the vista you just use the siege weapon instead. go away and have someone that knows what they are talking about answer this please?
just wondering if anything is going to be done about griefers spawning siege weapons on top of high point vistas in keeps making them unable to get to; these things once you take over the tower need to be made destroyable… its ridiculous.
im sorry; i had kind of a brain fart but yeah you are right; thank you for the clarification
hey just wondering if the maximum base for crit is locked in at 40% now? ive been testing my ranger and i have been locked at 40% base crit chance since the patch. i was criting upwards near 60% without boons of rampage and call of wild. but heres the kicker- it seems like that the jewelry mods are being halfed on%; IE im at 40% and i have berserkers jewelry with exquisite ruby orbs that grant me 6% each.. but when i take one off, instead of dropping to 34% it only drops me to 38%. also have an ammy that has a 4% base crit with no jewel modded.. but when i take it off it only subtracts 3% instead of 4%. i thought it was an area thing since i was in lions arch but i went to cursed shore and the same thing is happening. I also have full set of superior runes of the scholar and i took 3 pieces of armor off it only subtracts 3% instead of 5% from the bonus of having 4 equipped. can anyone enlighten me on what is going on with this? Because if crit is being halfed and jewels not adding anything im going towards vit/toughness instead. it seems to me a waste now.
Hi.. maybe in a future update you guys can change the areas on the map we have 100 percent to like orange or something so well know the areas we have finished; kind of like the lvl of the area is in grey if it is low lvl for your character, or green for around your lvl; make the lvl orange to show that you have completed that area. anyone else agree with me or have a similar idea?
no you can get the fort trinity POI buy using the experimental teleportation gun you buy from a merchant in timberline falls south of lornars pass. just have to go around on the outside of it use the gun and there is a lil tunnel at the top you can pass through.
i second this bug… all the sharks are green and the event has 3/3 sharks left in orange. please fix.
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