First of all I want to thank you for taking so much time to respond to all of these comments. I’ve played other games where the publisher doesn’t respond in this way and it really makes it feel like the player base is being ignored; then if a change is made to address the concerns it inevitably fails to address every grievance and that can come off as having contempt for the playerbase. I really appreciate that you are participating here and responding directly to complaints and concerns, and discussing the decision making process.
Does it break anything if you just add a “refund hero points” button? That way you can just let the game re-build your choices and if your not satisfied, just refund the points and assign them to what you need/want. Just a suggestion anyway =D
It actually breaks everything. The point of a system with more points that [sic] points to spend is to allow players to both eventually unlock everything and to bank for future unlocks. If you take a system like that and allow people to refund in it you break both of these fundamental reasons for the system existing.
That makes sense, but is there a reason that a one-time “reset hero points” option couldn’t have been included?
The game EVE Online has a sort of similar skill point system, where your character accumulates skill points over time and they are automatically “paid” toward the skill you’ve chosen to train during that period. Normally the training you’ve done is immutable, but on occasion they change the way some skills work or remove skills from the game. When that happens they either refund the skill points (not applicable to GW2) or give players a one-time option to redistribute their skill points into other areas. Once that option has been used, the skill points are again immutable.
I understand your reasoning for making the decision you did but I don’t see why we couldn’t have a one time only Hero Point refund.
You could also add a timer that starts when you first log in and revoke the refund option when it expires. That would give us time to play with the new build and decide if we want to keep it or not, and prevent people from breaking the system by banking their refund indefinitely.