So…
We played this game about 2 years ago (me and my wife), since then we got a bit busy but we would like to resume, and perhaps even move onto the new expansion, however…
Since we played so long ago, my wife cannot remember either her password, or her character name.
Is there any way in which to recover her account? I mean, you are literally giving this game away for free, but a paying customer cannot log in due to bad memory?