I submitted a ticket on 9/3 and haven’t heard back.
Incident #: 120903-009621
Here is the issue:
I purchased 1600 gems with my credit card in two separate transactions (800 gems each transaction). The first time I purchased 800 gems, I used it to obtain a new character slot and that worked immediately. The second time I purchased 800 gems and tried to obtain another character slot, it didn’t work. I don’t see 7 character slots but only 6. I should have 7.