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Major issues - 0 ping

in Account & Technical Support

Posted by: Ouzbec.1054

Ouzbec.1054

I’m not using launchbuddy! Maybe I’ll try with it (authorized on firewall and anti-virus of course).

I see I’m not the one having troubles with story instances, hope it will get repaired if the error comes from Anet – nevertheless, I’m stuck.

Still, thanks a lot for your time and your help there!

Major issues - 0 ping

in Account & Technical Support

Posted by: Ouzbec.1054

Ouzbec.1054

I can go into the game thanks !

Yet, while I try to enter into my story mode, it indications : “STATE_SERVER_WAIT” and my Ping is back to zero directly on the loading screen!

If you have something there for me… But thanks for all the help already provided !

Major issues - 0 ping

in Account & Technical Support

Posted by: Ouzbec.1054

Ouzbec.1054

Thanks for the explanations!
I have multiple Guild Wars 2 client servor on the list – previous one I think, due to my multiple installation of the game: one was settled on UDP protocol.

I’ll try if everything is fine once the game fully downloaded

Major issues - 0 ping

in Account & Technical Support

Posted by: Ouzbec.1054

Ouzbec.1054

Thanks !
I’ve just set the firewall for the outbound traffic, that wasn’t done.

For IPv6, I don’t know how to do it! Do I have to setup the authorization on the same menu (inbound/outbound) ? In such a case, where can I chose IPv6?

Major issues - 0 ping

in Account & Technical Support

Posted by: Ouzbec.1054

Ouzbec.1054

Thanks for your return.

I give you my full laptot characteristics:

Intel Core 5-7300HQ, 2.5GHz
8 Go RAM
NVidia 1050M 2Go dedicated
Windows 10 64bits

And to your question, yes, the GTX1050M is running for the game…

I just can’t explain the 0 ping I have – as the game can download without any issue – and as I can play other MMO games without any issue.

Major issues - 0 ping

in Account & Technical Support

Posted by: Ouzbec.1054

Ouzbec.1054

Hi,

I’m reproducing the ticket I sent for all explanations:

“Hi,

I bought a new PC in preparation for the new expansion to come. I run GW2 pretty smoothly and without any issue. OS Windows 10 64bits.
Yet, since 3-4 days, I’m not able to play anymore.

First, I was able to reach the game, and after a few moment, or when I entered personal story mode or fractals, I was disconnected.
Then, I was only able to reach the character selection screen, selecting a character, and then being blocked on the loading screen.
Now, when i Launch the game, I’m stuck on the first page with a message saying that connexion errors were found, new tentative of logging…

Since my first issues, I followed all the instructions on the assistance page : I authorised the game on my firewall, I stopped my firewall, I stopped my antivirus, I re downloaded the game, I admitted a static IP adresse with the 80, 443, 6612, 6600 ports allowed on my computer and authorised in the firewall, I launched the game on Windows 8 compatibility mode, I have had my Nvidia Drivers updated (GTX 1050M) and then downgraded to the version at the time when the game was running.

Henceforth, I tried the -repair line on a copy of the Gw2.exe file. When I launch the repair, my computer is totally freezing, and I must force exit it – did that like 4/5 times. Same thing now as I want to run the game.
I don’t want to ruin my new computer only because of this game.

I know the issue doesn’t come from the firewall or from my internet connexion: I run the game on my Mac Book Pro mid 2012 without a single connexion error.

Waiting for your return, and thanking you in advance,"

To sum up, under windows 10 I have 0 ping and can’t have access to the game; under my Mac, the game run smoothly (not the graphics, but that’s OK).

Thanks if someone is facing the same issue!