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FAQ: Gem Store / BLTC / Trading Post

in Account & Technical Support

Posted by: Pangurban.3642

Pangurban.3642

I’ve also been having issues trying to buy gems since last Friday, I get “Card Approval Failed” when I add my card in game, and I get “An error occurred finalizing your purchase” when I use PayPal.

Incident Number – 120901-002386

error on gem buy

in Account & Technical Support

Posted by: Pangurban.3642

Pangurban.3642

I’ve been getting this issue since Friday. When I add my card in game I get “Card Approval Failed”. When I use Paypal I get “An error occurred finalizing your purchase”. I sent a support ticket on Friday and I’ve gotten no response. I also asked on the official Twitter and got nothing back. It’s gone from a nuisance to full on annoying. I know they are busy with login issues and hacked accounts, but a simple “We are aware of the issue and are looking into it” would be nice.