Showing Posts For Pejole.3796:

Terminating accounts in error

in Account & Technical Support

Posted by: Pejole.3796

Pejole.3796

Nope, only been playing the game for 38 days, have about 2 gold over 5 chars, never used the TP or sold anything to anyone, all I was doing was events for daily, I have never been abusive in chat, have very few mats in my bank, basically a starter player, no addons or 3rd party progs. And this seems to be the problem, so many people seem to have their accounts terminated for no reason, the checks need to better, I know getting rid of botts is a good idea but the way they determine who is botting needs a major re-think.

Terminating accounts in error

in Account & Technical Support

Posted by: Pejole.3796

Pejole.3796

Yesterday my account was terminated without warning in the middle of a champion fight, the accusation was stated as botting. I opened a ticket and to give tech support their dues the issue was resolved within 12 hours. My account is now up and running again but the reason given by tech support was “your account was terminated in error”. I was under the impression that tech support checked an account/characters actions to determine if they are bots or not. Obviously their checking criteria needs a good overhaul to prevent innocent players suffering needless anguish. The feeling of being accused of something you have not done and being left in limbo until your ticket is looked at is devastating.