Showing Posts For Phoenix.8516:

Changed Password Does Not Work

in Account & Technical Support

Posted by: Phoenix.8516

Phoenix.8516

Thanks everyone, I had the email changed and it looks like the problem is solved!

Changed Password Does Not Work

in Account & Technical Support

Posted by: Phoenix.8516

Phoenix.8516

Yes the remember account/password are unchecked for both.

I don’t know how to do a client repair.
Also I don’t think the problem is the client because before I even downloaded it to my new computer this problem was happening on the Guild Wars 2 site itself.

Changed Password Does Not Work

in Account & Technical Support

Posted by: Phoenix.8516

Phoenix.8516

Thanks for the suggestion but my password is not saved and I never log in anywhere except my computer.

I noticed even my GW1 account is doing the same thing now- also no password saved anywhere for that one.

Changed Password Does Not Work

in Account & Technical Support

Posted by: Phoenix.8516

Phoenix.8516

Happened again this morning when I tried to log in.
Just got it reset.
This is very annoying.

Changed Password Does Not Work

in Account & Technical Support

Posted by: Phoenix.8516

Phoenix.8516

I’m using my computer.

Either way if I can’t leave Guild Wars 2 unattended it should allow me to log back in, not tell me my information is invalid.

Changed Password Does Not Work

in Account & Technical Support

Posted by: Phoenix.8516

Phoenix.8516

Three times now I’ve had to change my password because I could not log in and it is NOT because I forgot my password or because I’m entering anything wrong.

I think there is an issue with Guild Wars 2 because even when I am logged in after a while it logs me off telling me that my login is invalid and I need to recover my account.

I just had it reset again and I did not get hacked, all my characters are there, same level and same amount of money etc. and the account detail page does not show any other IP but my own.

I looked around the forums and found these other people that are having similar issues.
https://forum-en.gw2archive.eu/forum/support/account/something-seriously-wrong

https://forum-en.gw2archive.eu/forum/support/account/Cant-login-even-after-changing-password

I’m getting the same picture that shows up when I try to log in after a while.
I have contacted support and all they do is tell me to make sure I’m entering my information correctly, which I am. I think this problem is beyond my ability to type my details clearly. Perhaps something going on with the log in system.

Also I’m not logging in repeatedly so I’m not getting locked out. From the time I was logged in last night to the time I woke up to find I was kicked out, I was asleep.

I don’t know how log I will be able to have access to Guild Wars 2 so I’m writing this as fast as I can in hopes that someone has an answer?

Why does Guild Wars 2 forget my password?