Guild Wars 2

I was banned on Monday the 12th with a Guild Mate, his account has been un-banned, I have received no email, questions, responses from any of my tickets.

121115-004025

Obsquacious.3524:

It took me 5 days, but I finally got my account back. Good luck to all of you, eventually their pathetic support system will help you out!

Gratz on getting your account back, may someday they will respond to my ticket, or I can get my account back aswell. Maybe when I get my account back we can group up again and go do some more events and get banned together for no reason again.

Renegade.3659:

Just wanted to thank the support team. Was falsely banned for botting. Got my account back in less than 12 hours. Make sure you include your serial number and account name in your ticket.

Strangely, I don’t understand how many of you are posting here; when I was banned I was blocked from the forums too.

This makes no sense whatsoever, yes alot of us are banned for botting but not the forums somehow I have no idea. It really makes no sense how you get yours back in 12 hours, while most of us wait for days on end with not even a “Were looking into it”. Dont get me wrong, gratz on getting your account back, but what is the deal here AN ?

Ref# 121112-002827

I was in the middle of running events with a guild mate when my account was banned for botting, or macroing, or similar behavior, it has been 3 days since both of us have been banned after killing the Champ Harathi Overlord and in the middle of a explaination/demonstration of skill field and finnisher combos the screen went black and the game had to be forcefully closed to come back and find a banned message. I have updated my ticket to be as detailed as possible yet I still remain without any sort of response whatsoever.

GrapeGatsby.6937:

I got banned on Sunday night there was awkward lag with attack delays, freezing, and porting backwards also known as rubber banding. I guess when I initially logged in there was no problem, however I couldn’t find a group for shelt/pent in Cursed shore so I decided to go level my alt, this is when the problem started. I followed a zerg for a few minutes but decided it was a waste of time and logged back on my main problems escalated I restarted the client with no luck I checked my network for any problems none in sight outside of GW2, so I just assumed it was a problem on A.net’s side, however I was skyping with my friends at the time and asked if they were experiencing the same things their reply “no”. I resumed farming since I really wanted that last stretch of 8 gold for my set, but soon after my whole client froze everyone stood in place I restarted and a few minutes after that I believe I was banned for botting. I can only assume that the problems I was experiencing had something to do with my ban, especially the porting backwards which is very similar to what bots do when the teleport from spot to spot, however that being said I have no ideal why I was the only one that was experiencing this phenomenon other than the fact that I was using the Mac Beta client and not the Windows client like my friends.

TL:DR = Had a bunch of problems with lag including porting backwards, was banned shortly after. Friends had no problem, however they were using the Windows client and I was using the Beta Mac Client.

I also experienced quite a bit of rubber banding and everyone freezing in place during boss fights(Champion Harathi Overlord I believe) in Kessex Hills where itlooks like everyone just stopped attacking and is standing there, minutes before being banned. I assumed I was just lagging considering I am on DSL sometimes. I don’t know anything about teleporting bots or how they work, but i was doing quite a bit of rubber banding around the boss fight, I just stood there mashing skill keys figuring it would catch up, or disconnect me.

Obsquacious.3524:

At this point AN has officially earned itself a spot on the list of horrible companies I have dealt with. I understand issues will occur, but any decent company would at least reply to their customer or make an announcement.

I wonder if they think people will actually buy another copy of their game?

I’m still waiting for any sort of response as well, if its not fixed by Friday I will definitely be revisiting all of the great reviews I gave this game on popular shopping sites. I was thinking something along the lines of GREAT Game, Terrible Support, Buy at your own risk you may get randombanned and be out $60 provided you don’t buy any GEMs like I did.

I suppose this is what I get for deciding to give ArenaNet a 2nd chance after I went out and bought GW1 when it came out, it was when they use the cheap paper inserts in CD jewel cases and had the scratch off to reveal CD Key thing inside. I scratched mine off with a penny and like 25% of the CD Key came off the paper with it and made it some huge unreadable mess. After several online support attempts and even a few phone calls where I even took pictures and sent it to the support tech, I was never given a key or made right. So I have GW1 sitting here with a screwed up CD Key sitting on the shelf that I have NEVER gotten to play, right next to my GW2 box, which I have been randomly banned from.

davidmendesgd.3586:

I am interested in this: Were you in a group during the dynamic event / world event? I was in one for Balthazar’s Temple in Orr and I received a ban about 10 minutes later… Could it be that we are getting grouped into bot groups?

PhotonVoid.6470:

Noly.6548:

XxAudioxX.2519:

Noly.6548:

Hallelujah my access has been restored! My faith has been somewhat restored in AN.

Took them close to 50 hours to do so (banned on 11/10 for botting on Sanctum of Rall). I think what helped was that I posted on the 3days and older ticket thread and provided all of my account/serial number/etc information upfront in my initial ticket. I haven’t put in any subsequent tickets.

For the people still waiting, looks like they have people working away at it.

The unfortunate part of this incident is that they didn’t give me a reason for why I was banned. The email I received was a generic, change your password your account may have been compromised. Funny thing is, there is no way that was possible. I was using the authenticator (before it was bugged) and have a very strong password that is different than the one I use for my e-mail.

As much as I’d like to ask for further clarification, I don’t want to get re-banned ;(

I was also banned 11/10 on SoR. Seems SoR is having a lot of banning going on in certain areas. I was in harathi hinterlands doing a jumping puzzle when it happened. 1:30pm PST. XD

I was in Harathi doing the group chain at the same time.. I put in my ticket right after the ban at 1:30 PST.. When I started checking this thread, I noticed there were a bunch of people in similar circumstances. There seems to be a little to much commonality for this just to be a coincidence.

Were you doing Harathi chain in Kessex on Stormbluff Isle ?

I don’t think so, I was in a group with guild mates who were also banned, we were in mumble at the time and got the same black screen, we had just finished the Harathi chain and we stopped away from any events or mobs and were playing with combos, fields and finishers when it happened.

Noly.6548:

XxAudioxX.2519:

Noly.6548:

Hallelujah my access has been restored! My faith has been somewhat restored in AN.

Took them close to 50 hours to do so (banned on 11/10 for botting on Sanctum of Rall). I think what helped was that I posted on the 3days and older ticket thread and provided all of my account/serial number/etc information upfront in my initial ticket. I haven’t put in any subsequent tickets.

For the people still waiting, looks like they have people working away at it.

The unfortunate part of this incident is that they didn’t give me a reason for why I was banned. The email I received was a generic, change your password your account may have been compromised. Funny thing is, there is no way that was possible. I was using the authenticator (before it was bugged) and have a very strong password that is different than the one I use for my e-mail.

As much as I’d like to ask for further clarification, I don’t want to get re-banned ;(

I was also banned 11/10 on SoR. Seems SoR is having a lot of banning going on in certain areas. I was in harathi hinterlands doing a jumping puzzle when it happened. 1:30pm PST. XD

I was in Harathi doing the group chain at the same time.. I put in my ticket right after the ban at 1:30 PST.. When I started checking this thread, I noticed there were a bunch of people in similar circumstances. There seems to be a little to much commonality for this just to be a coincidence.

Were you doing Harathi chain in Kessex on Stormbluff Isle ?

XxAudioxX.2519:

I seem to have gotten my account restored. But I’m afraid to leave Lions Arch I hope the rest of you get your accounts back soon!

Congrats~!~!, One of our guildies for theirs back already lol.. I am still sitting here anticipating a reply, kinda freaking out but not freaking out, mistakes happen, I just hope they correct it in due time since I just had surgery and have a prescription to sit on my behind and do nothing lol.

MrPampa.8605:

horsicorn.8649:

MrPampa.8605:

Almost all players in kassex hill region, Stormbluff isle server were got permanent banned about an hour ago due to botting and macro. Hahahahaha. Epic management skill there.

THIS IS A PLACE WHERE BOTS GO TO BOT = WE SHOULD BAN EVERYONE THERE!

haha.. I was just leveling my alt mesmer with 4 other guild members.

Are those other guild members banned as well ?

Quin.8327:

PhotonVoid.6470:

AmmaLove.5149:

So i’m guessing i’m no the only one who got banned randomly in the Kessex Hills? Any body else for supposed quote “Botting, extended unattended play, using macros, or similar behavior. Attempting to automate gameplay through any means or attempting to circumvent idle-time restrictions….” yada yada yada?

I think that everyone in Kessex Hills on SBI got banned lol, I know all the members in my guild that were there ARE BANNED, we were in mumble.

All is how many?

All is 3, including myself, 2 of us were grouped, 1 was not in group. 3 isn’t many, but when they are all in your guild and you know they aren’t bots, its kinda strange.

AmmaLove.5149:

So i’m guessing i’m no the only one who got banned randomly in the Kessex Hills? Any body else for supposed quote “Botting, extended unattended play, using macros, or similar behavior. Attempting to automate gameplay through any means or attempting to circumvent idle-time restrictions….” yada yada yada?

I think that everyone in Kessex Hills on SBI got banned lol, I know all the members in my guild that were there ARE BANNED, we were in mumble.

I was in a group with a guildee Obsquacious.3524 doing the Harathi event chain in Kessex Hills, we were in the middle of discussing and playing with combo fields waiting for the bridge even to start when we were both banned. Screen went black, closed game, re-opened to find that my account has been banned as well. [Incident: 121112-002827]