I started up the game and created a Norn Ranger, I was unhappy with the final product so I deleted it. I created a new one and I realised I had mail in the inbox and i checked and it was the armor for purchasing the heroic edition and the starter book, I then collected both. I quickly looked into my hero log and nothing was there, so i panicked and checked my inbox again, the notes were still there and then i unknowingly deleted them. So I deleted that character and made a new one, and there was nothing in my inbox. So does that mean I wont ever have the armor?