Guild Wars 2

RoseofGilead.8907:

If Zojja isn’t there working to open the gate, then it may have bugged. You can try logging to your character select screen and choosing a different server to temporarily Guest on; this usually will let you get onto a different version of the instance, so you’ll be able to progress.

Thank you, this suggestion allowed me to progress

I just bought the game and jumped in as an Asura Thief
I’m at the point in the first area, “Explosive Intellect”?, where you have to go through the portal. I am unable to go through the portal. It seems no one else is able to go through it either. We jump up at it and it just acts like it is a wall. There is a golem named Mr. Sparkles that I can talk to but just responds with some flavor dialogue.
I am on the Fort Aspenwood server

Really sucks to run into a progress halting bug as my first experience with a new game!