I was able to buy gems before halloween, then I bought the 10$ amount fine and decided I wanted more to buy a costume. At that point I got unable to purchase please contact support if problem continues.
I tried a different card, same issue. I waited a day tried both cards and same problem continues so I just sent something to support.
#121024-002336
I well say the support page was slightly confusing, as I thought I had to log into my game account to do a ticket, but it it appears as if a support account is different than a game account, confusing so I just did nothing and sent in a ticket, I hope.
I really want to buy the mad king costume before Halloween ends…