Guild Wars 2

Gaile,Can i ask a question?
5 of my friends buy the code in the same store,and one of them have been told using a fraudulent or stolen credit card and others are worry about that now.
Although they are not banned now,they want to buy a new code from buy.guildwars2.com/en/ to make sure they wont involve into the issue like this
we dont care about the $60,we would like to pay the money to support the game
so can we give our account a second code when the first is still ok.
we are worry about this and dont want to wait for a long time to speak to the support agent,the last thing we want to see is the final answer of No reinstatement

so,how to speak to an Support agent?submit a new ticket or make a phone call?

Hey Gaile,12 days banned and 4 days that i got the last response
last time i’ve been told
121020-000350 Under review by senior agent
and where i am now?
#121020-000350

121020-000350 In queue for review
alright,it seems i am in queue again.that’s better than just waiting
but i still hope the next email will come soon and not a Ctrl+C&Ctrl+V response

the auto response is unhelpful
8 days and no one tell me what happened
so give a permabanned and throw me away,is this what you always do? did you even read my email?
#121020-000350

i got a number but its unhelp
my ticket submitted like 144 hours ago and still no response.
i don’t wanna miss the Halloween
#121020-000350

Hi Gaile
it’s 6 days that i submit my first ticket.
me and my friends are in the same situation,and they got their account back this morning…
i am so jealousy they could play now and i am still waiting
could you speed up and help me
i want enjoy the game with my friends ASAP
Reference :121020-000350
please help
Thank you

Thanks for reply Gaile
i review the e-mail and reply it
you just tell me which section i against,i already know if someone sell gold which section he against,but you didn’t tell me what and when i did it,i need evidence
anyway thanks for reply and i hope this time won’t take almost 4 days
#121020-000350

I have been terminated 3 days and i know how Biggie feel, i never had problems before in any online or mmo game GW2 is the first game in almost 10 years that gets me banned.i don’t know how they judge people sell gold or not,but i only had 2G and now i lose my accout

#121020-000350
Hello,it’s already 3 days now that i posted my ticket. i don’t know why i am banned for selling gold or items for real-world money.
once again i m a very honest player, and i only had like 2G in total
i don’t know what makes you believe i sold gold or anything for realworld money and i know you are busy,could you just spend a little time to help me,i just want my account back
just check whatever you want,please help me.GW2 is awesome,i don’t want lose it for some ridiculous reason
Anyway my reference number is 121020-000350 Please help me