Guild Wars 2

Hello,

The poster of this ticket has been waiting for five days now, it’s about a hacked account. Since he can’t post on the forum he asked me.
Would you have a look at it for him please?

If you have any questions let me know.

Reference number:120912-002582
IcLow 5204

[FiXED] Thank you my buddy is filled with joy haha.

Oh no you didn’t .

You know how long that game is alive. It has way more hours of work into it.
Beside’s problems like this is only going to make it better in time.

Alexixiv.4582:

They have recently expanded the support teams to be able to address the flow of inbound tickets. In the past 2 days we have seen a dramatic jump in issues being resolved, but keep in mind that in some cases the investigation and resolution of an issue could take 5 days from the time it is grabbed by a support member.

https://forum-en.gw2archive.eu/forum/support/account/Tickets-take-5-days-confirmed/first#post62711

That’s good news, a friend of mine opened a ticket because he got hacked and added all the required information the ticket asked for. Character name original e-mail and of course the serial code. would all this information exclude or lessen the chance that a support ticket would take longer to be resolved?

So the main problem with the hacked account seems to be the time it takes before people finally have their accounts back. If you have the serial and the original account email adress then I don’t see why it should take so long. Are there too many tickets and not enough support?