To verify – you are using the email associated with the account as your login name, correct? (not the Jaxelle.1592 you post under)
Otherwise :
https://forum-en.gw2archive.eu/forum/support/account/cant-log-in-cant-recover/3555268 Check my post there out – has some help for you.
If they match what you are actually typing in (no capslock, etc) then you’ll need to contact support.