Guild Wars 2

Mandragoran.2854:

Rising Dusk.2408:

GM Awesomeness.8619:

As for refunds: if you’ve had these account-bound items for ages, we won’t be doing refunds because you’ve already derived substantial benefit. If, however, you bought them more recently, we’re doing refunds on a case-by-case basis.

I appreciate the response, but respectfully contend that I don’t think this is an appropriate stance for customer support to take. When infinite gathering tools became account bound, players were able to get complete refunds for the extras that they did not need any longer regardless of time purchased. Additionally, when the wardrobe went live players were able to get complete refunds for any town clothes previously purchased regardless of time purchased. This situation is no different. Players’ gem store items become obsolete with the acquisition of this new functionality, and their permanent items that are no longer useful should be refunded regardless of time purchased. Seriously, with an account bound bag slot the best course of action regarding extra items like Salvage-o-Matics is to destroy them. That feels horrible and should not be something you guys proliferate.

Please reconsider your stance.

I have to second this. I have 3 royal terrace passes, 2 captains airship passes, two home portal stones, and 3 each of the copper and silver fed salvage-o-matic. not even counting my assortment of gathering tools that is many thousands of gems worth of items that have been made redundant by this new addition to the game. I have always been a happy and loyal customer but if this goes unresolved I will be very wary of ever purchasing gems or gem store items again.

Please do reconsider.

I 100% agree with you bro. I am a loyal customer with a lot of passes and salvage-o-matics across my 8 characters. Is the GM saying since I bought those items ages ago I dont get a refund??? What the hell. And the new buyers get a refund? what the hell. We payed the same amount of dollars and I payed more for all of my characters and GM is saying what I did is just wasted investment. I can’t just delete those items nor can it just occupy space in my inventory/bank. This issue needs to be resolved for there are thousands of loyal players out there who did the same. Well I have already sent a ticket and hoping to hear a positive reply from the Support Team.

Anet please HELP! Fractal skins are not unlocked on my achievement tab. I already have like 15 fractal skins and got them unlocked on my wardrobe but when I go to do my achievement it only shows 5/19. Only 5 shows up which is clearly “BUGGED”. Please fix. Many thanks in advance.

I don’t really participate much on forums and discussions BUT as an avid and concerned fan of this awesome game I feel like I need to express this concern. The latest patch turned the downed health color from red to dark green. Anet c’mon its not cool. I think I speak for all hardcore gw2 gamers out there when I say it’s difficult to distinguish a downed partymate with dark green health bar from the live ones which are still green in color but just lighter. Specially if your too preoccupied with killing the boss. The dark color green just doesn’t stand out sir. I run a warrior as main and this stuff is really important specially for insta-reving people via BS banner. I this concerns gets to be seen by the ANET ADMIN and fix immediately. Thanks and more power.