Guild Wars 2

My account has been suspended for almost 4 days now, support did get back to me not too long after I submitted my first ticket, they asked me to send them some information, which I did, also that they were looking into my ticket and they’d get back to me when having updates on my problem but now they are taking quite some time, almost 2 days now and still no updates. I’m glad someone took the time to express to the community the reason behind this delay on responses but I do hope I get an update soon, it has been quite some time now and I would like to know what’s going on with my account.

I’ve had my account suspended for three days now, I contacted support and they did get back to me some hours later, asking me for some information in order to confirm my ownership of the account, I sent them what they asked and I then got another e-mail letting me know they were working on my problem and would get back to me as soon as they had new information about it. It’s now been more than 24h and I still have no idea what even caused my account to be suspended. Any idea of why figuring this out would take so long?