Guild Wars 2

I came back here to simply say thank you to the Customer Support for helping resolve my ticket issue. Hopefully this post is acceptable?

Oh that figures. I should’ve noticed it. Well guess waiting is my only option for the time being… thanks for the intel.

Ticket# 1112867 – 2 days and counting

Main issue was solved, but it created another issue in turn. Need information or reply back about how to handle it.

Question how do I contact the CS Team then? Same way with Support?

I put up a lot of security routines to make sure I never have to deal with hackers… sadly seems one managed to seek by regardless. It is more upsetting though having to lose all the acquired skills, skins, unlocks, achievements, etc. Just to lose it all. I suppose I’ll wait for now for Support to get back to me. Thank you for the link referral. I am one not used to posting on forums but felt this was urgent enough to get second opinions before going into panic.

I had a hacker issue less than five days ago. Account was safely recovered thanks to Support. However on return of the account, I noticed the changes right away and sent a reply back about it to Support. Otherwise, only I alone have access to my account; unless you are referring to me using multiple computers to access the account?

Recently had my account reset back nearly a full year to the point of the beginning of Season 2 Living Story… all the hours of craft grinding and exploration, let alone to the achievements and unlocks have been reset to none existence. Not sure what to do, though did sent a ticket to support. No replies as of yet, but this definitely left me dishearten on how to proceed with GW2 any further… has anyone went through a similar issue? Possible advice?