Guild Wars 2

Hi, 6th day, and counting… Cant log in…
121012-001701
121011-000086

Hi, 5th day, and counting… Cant log in…
121012-001701
121011-000086

Renegadeimp.8439:

Ok. So youre ignoring what we say and what a rep has said. Good luck to you. I hope your issue gets resolved.

I am not ignoring, they are, why do I need a answers like, “oh there is a long line before you, and we need to go through the process, can you login yet? if dont pls complain again”. Well they should know I cant login yet, is there a system for support to help players or they just answer like a simple email. You open a tkt and say, hey I have a problem, and they say, oh, you still have a problem? or casper the ghost has solved it for you? I C, so, you still have a problem? So wait, we will wait until it gets solved by itself, what u think? How long this is gonna take, a day, 4 days, a week a month?

OMG, I am waiting 4 days for a suspended account with no reason, responses arent helping me too. Wish you luck my friend.

Renegadeimp.8439:

The thing is you dont know what reason they had to suspend/ban the account. They replied to you stating that the appeals queue is lengthy and you need to wait.

NCsoft Account Support has many such appeals to process in a short amount of time. We are working as fast as we can.

If you are still anxious to know why, you can post in the stickied thread for tickets that are more than 3 days old. A rep will personally investigate your ticket then.

Also read: https://forum-en.gw2archive.eu/forum/support/account/Permanently-Banned-for-Modifying-or-Tampering-with-game/page/4#post425493 where a community rep replied specifically to your issue.

I have read this https://forum-en.gw2archive.eu/forum/support/account/Permanently-Banned-for-Modifying-or-Tampering-with-game/page/4#post425493 and have posted on 3+ days tickets post, as I said 4 days AND COUNTING. I dont need words, I need solutions!

Renegadeimp.8439:

Lame answer renato? I suggest you reread the reply. They have stated that their appeals queue is lengthy right now and you need to wait. Your suspension was for a completely different reason than the problems this thread is addressing.

My account has being suspended for 4 days, and I gave them no reason to do it, this should be solved in minutes not in a week, and I should be playing by now. Some other games you open a support ticket and they call you in minutes, solving the problems you have. GW2 was supposed to be the best mmorpg of all times, how could it be, with this kind of customer support?

and today, I got my answer! Might be some kind of joke, right? After 4 days and the account goes on suspended, this is the answer I get from my ticket, and my answer for the lame answer……

Customer Renato Ferreira via CSS Web 10/14/2012 12:01 PM

My account is still suspended, I have read all the documents about conducts and policies, and I didnt brake any rule. Its being 4 days since I got this problem and opened this tkt, it should be solved already, I dont need answers for things are unsolved, pla respond next time with somethin like, “we have reviwed your situation and your account is unsuspended, we appologize for the inconvenience” or " you are suspended because you have done whatever that broke our rules" this kind of answer wont help me nor the game play for other customers that are having similar issues. Regards, frustrated customer!

Response GM Lloyd via Email 10/14/2012 11:21 AM

Hello again, (my comment here… -again??? lol)

If you are receiving this message, it should be because you have recently appealed action to block your Guild Wars 2 account.

NCsoft Account Support has many such appeals to process in a short amount of time. We are working as fast as we can.

Some of you may receive this message twice. If you do, it’s because multiple petitions were filed asking for help. Going forward, please file one support petition and update it with new information if you have any to provide. Multiple tickets cause confusion and can delay replies.

Some accounts might already be unblocked. If you haven’t tried to log in to Guild Wars 2 since the block was in place, please try again. If the issue is resolved, please reply to this message and let us know if you are still unable to log in to Guild Wars 2.

For additional information, please visit the following links for the Rules of Conduct, the User Agreement, and the Conduct Breaches & Outcomes:
https://www.guildwars2.com/en/legal/guild-wars-2-rules-of-conduct/
https://www.guildwars2.com/en/legal/guild-wars-2-user-agreement/
https://www.guildwars2.com/en/legal/guild-wars-2-conduct-breaches-outcomes/

lol this might be some kind of joke, after 4 days and the account goes on suspended, this is the answer I get from my ticket, and my answer for the lame answer……

Customer Renato Ferreira via CSS Web 10/14/2012 12:01 PM

My account is still suspended, I have read all the documents about conducts and policies, and I didnt brake any rule. Its being 4 days since I got this problem and opened this tkt, it should be solved already, I dont need answers for things are unsolved, pla respond next time with somethin like, “we have reviwed your situation and your account is unsuspended, we appologize for the inconvenience” or " you are suspended because you have done whatever that broke our rules" this kind of answer wont help me nor the game play for other customers that are having similar issues. Regards, frustrated customer!

Response GM Lloyd via Email 10/14/2012 11:21 AM

Hello again,

If you are receiving this message, it should be because you have recently appealed action to block your Guild Wars 2 account.

NCsoft Account Support has many such appeals to process in a short amount of time. We are working as fast as we can.

Some of you may receive this message twice. If you do, it’s because multiple petitions were filed asking for help. Going forward, please file one support petition and update it with new information if you have any to provide. Multiple tickets cause confusion and can delay replies.

Some accounts might already be unblocked. If you haven’t tried to log in to Guild Wars 2 since the block was in place, please try again. If the issue is resolved, please reply to this message and let us know if you are still unable to log in to Guild Wars 2.

For additional information, please visit the following links for the Rules of Conduct, the User Agreement, and the Conduct Breaches & Outcomes:
https://www.guildwars2.com/en/legal/guild-wars-2-rules-of-conduct/
https://www.guildwars2.com/en/legal/guild-wars-2-user-agreement/
https://www.guildwars2.com/en/legal/guild-wars-2-conduct-breaches-outcomes/

Ok, 4 days without any answer from suport. 4 days I cant login and play…
I have posted this yesterday. 4 days and counting!
This is the reference 121011-000086

Gaile Gray.6028:

Renato.3045:

Tks, Mike, however, I got this going on in my account since Thursday, and I got a different message from the others, I am suspended and not terminated. We all agree you should spend time solving the problem, however, this shouldnt be your job, you may have go think this is the first of many issues and technical problems you will go through, and we have nothing to do with your lack of staff. You need a better support! And yes, you need to keep working into solving this AND keep us updated, cause we are not your friend, we are customers. How much this game costs a licence? How many people should be there to answer our frustrated kitten today? Sorry man, as I said, I understand technical issues ans whatever problem, but what I cant understand is why Anet takes 3 days or more to answer a support ticket, mine wanst anwered yet, you dont have to tell any of us, what the hell is going on with your confidential software, we dont care about it, what we care is about customer service and about the weekend we spared to play, and now we wait and hope, ask like if it was a favor, begging for some info. Come on!!!! If its not your job, ask someone to answer our inquiries, like any other respectful company would do.

Hi. This sound very much not your situation is not part of the issue that folks experienced last evening/early this morning. Support will be answering you very soon, and it’s not likely to take three days at all! (The 3+ day thread is for those situations far outside the norm; most situations are resolved in 24-48 hours.)

If you continue to have an issue, you can post in the Tickets for Review thread above. I just feel sure this will all be worked out for you before you need to do that, and again, your particular situation was unrelated to the issue outlined in this thread.

Thanks for understanding.

Hi, i have posted on 3+ day thread yesterday, and sill no answer. Still suspended 4 day and rising!

by the way my account is still SUSPENDED

Tks, Mike, however, I got this going on in my account since Thursday, and I got a different message from the others, I am suspended and not terminated. We all agree you should spend time solving the problem, however, this shouldnt be your job, you may have go think this is the first of many issues and technical problems you will go through, and we have nothing to do with your lack of staff. You need a better support! And yes, you need to keep working into solving this AND keep us updated, cause we are not your friend, we are customers. How much this game costs a licence? How many people should be there to answer our frustrated kitten today? Sorry man, as I said, I understand technical issues ans whatever problem, but what I cant understand is why Anet takes 3 days or more to answer a support ticket, mine wanst anwered yet, you dont have to tell any of us, what the hell is going on with your confidential software, we dont care about it, what we care is about customer service and about the weekend we spared to play, and now we wait and hope, ask like if it was a favor, begging for some info. Come on!!!! If its not your job, ask someone to answer our inquiries, like any other respectful company would do.

Marcelosss.2609:

Renato.3045:

Marcelosss.2609:

please, Anet, keep us updated. how long is it gonna take? we want to know. i am having this problem since tomorrow.

lol since tomorrow?

ahahahhaha, woops my bad. since this morning*

lol horray!!!!!

Marcelosss.2609:

please, Anet, keep us updated. how long is it gonna take? we want to know. i am having this problem since tomorrow.

lol since tomorrow?

sorry, fix is taking more than 3 days for me….. and they dont answer tickets, this is lack of respect, I didnt buy horse kitten, I bought a game with support and I am not getting any… Anet, this is unprofessional, disrespectfull I dont even know if I wanna play no more, I want my money back, if I can get this option. And this is no bullkitten, I got a lvl 80 char, got many hours farming gears, but I want to go back to wow, at least there, I got some respect from blizzard

ye, but this is already going beyond patience, I am a business man, who owns a company, I imagine if I could just to it to one of my customers, like cut access to the product they bought with no reason, dont simply respond to their inquiries, I would be sued right away. I understand technical issues, but leave the customer without an reasonable explanation (at least respond the ticket in a reasonable time) is a total lack of respect by the company towards their customers. Sorry Eva, but Anet support has to show us some improvements, there are other games, I wont say names, that this can be solved in minutes, with a snap of a finger. Come on Anet show us some respect. We would appreciate it!

your r lucky man, my ticket was opened 3 days ago, and I still cant play!

I got the same but a different message

Ok, three days without any answer from suport. Three days I cant login and play…
This is the reference 121011-000086

The ticked I opened is 121011-000086.

So I have opened a ticked two days ago as the message asks. Nobody answered, my account is still suspended. I have no clue why, my nickname is not offensive, never bought gold, barely talk to people in game, so I guess I couldnt offend anyone, and never used a bot, I dont even know how to do that. So as an upset customer, for god’s sake, why did you guys suspended my account????