Showing Posts For Rhapsody.8650:
A letter was sent to my account during that time that said “I paid for 1000 not 500 so give me the rest.”
This was my favorite part, LOL. I hope you forwarded the player’s info to Anet as well. Although the player did not hack into your account, I would find them equally at fault for using a service that hurts a fellow player. I’m honestly surprised at this point that so many people attempt to buy gold this way (and then probably play dumb when Anet investigates).
I’m curious, do you use two-step verification? Seems the whole problem would have been avoided that way. If everyone was using it, they wouldn’t need to implement other barriers to hackers.
You may be able to get a refund if the purchase was recent. I doubt they will refund an outfit you’ve had/been using for months, but if you can describe cosmetic issues they might help you out. Submit a ticket- may as well try your luck.
Do you have any members who could give an idea of what your population is like during the weekdays (morning-afternoon NA time)?