Hello, card approval failed from August 25th Headstart using same the same card during GW2 pre-purchase, filed support ticket 120826-008099 08/26/2012. Tried several times each day, successful gem purchase last September 2, tried to purchase 3 character slots but only got 2, now my remaining gems are missing. I can’t find the bank expansion tab upgrade either. Awaiting reply. Thank you.